Alisheeba Tribhuwan

• HPM includes the maintenance of the project CAM collection, both advance and quarterly.
• Managing the residence, as well as the commercial project, named The Ark: Voyage to the Stars. Commercial: Tribeca Highstreet.
• Collecting quarterly checks, creating invoices, and receipts. Arranging events for both commercial and residential purposes.
• Arranging events for both commercial and residential purposes.
• Maintaining the clubhouse and rooftop terrace. Huddles and MOM for the hospitality team with reference to MIS.
• Creating Schedules for the Hospitality Team.
• Organizing events and managing clients.
• Collection of payments for events and programs.
• Keeping records of the gate pass.
• Organizing workshops and flea markets for both residential and commercial.
• Arranging for necessary repairs to properties.
• Recruited and trained new employees to meet job requirements.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Interviewed GRE's for different projects

• Recruiting interpreters and translators with specialized qualifications and experience.
• Sourcing and screening profiles.
• Interviewing and Background Verification Checks. Negotiation and rates advisory.
• Onboarding, profile creation, and documentation.
• Background verification check with MOJ and NHS.
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• Performed needs assessments and consultations with clients to determine research and information requirements.
• Constructed tests designed to assess proficiency in foreign languages.

• Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
• • Established key performance indicators for departmental goals, enabling more accurate tracking of progress toward objectives, and facilitating data-driven decision-making processes. • Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
• Spearheaded process improvement initiatives that led to increased operational efficiency and reduced errors across departments. Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
• • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries for staff.
• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems, or production deficiencies.
• • Monitored KPIs to proactively address bottlenecks and quality issues.
• Recorded findings of the inspection process, collaborating with the quality team to implement correct actions. Call audits and report check.

• Call calibration and evaluation. Training and maintaining quality according to the compliance parameters.

• I worked on a contract with WNS for three months.
• Job description handled work as a CBO (Customer Baggage Officer) for Air Canada.
• Raised lost and found, delayed baggage complaints. Worked over emails and calls for claims and settlements as a form of compensation.
• Checked frequent flyer status. Trained batches for process role action, Supervisor.