Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Aliya Begum

Hyderabad

Summary

Results-driven Team Leader with a track record of high productivity and efficient task completion. Experienced in strategic planning, conflict resolution, and performance optimization. Strong leadership, communication, and problem-solving skills to achieve team goals. Seeking opportunities to leverage organizational and motivational abilities in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Team Leader - Project Management

Accenture
Hyderabad
11.2023 - Current
  • Assigned tasks to team members according to their skill set and availability.
  • Facilitated team meetings to review project status and identify potential issues or risks.
  • Tracked key performance indicators such as cost savings and avoidance rates achieved through successful completion of projects.
  • Addressed any conflicts between team members by facilitating effective communication among them.
  • Reviewed project deliverables prior to release in order to guarantee quality assurance standards are met.
  • Coordinated with other departments to ensure that all requirements were met on time.
  • Identified areas for improvement in processes, procedures, products, or services related to projects.
  • Oversaw the daily activities of team members to ensure tasks were completed on time and within budget constraints.
  • Analyzed data collected from various sources in order to identify trends or patterns related to customer satisfaction levels.
  • Conducted regular performance appraisals for team members to evaluate their progress on projects.

Quality Analyst

Web Help
Hyderabad
02.2020 - 11.2023
  • Been a part of first team to setup TikTok Content Moderation team in HYD
  • Achieved targets in terms of Quality, Production, TAT and other SLA metrics
  • Implemented corrective actions when necessary to improve overall product quality.
  • Appreciated multiple times for maintaining productivity and Quality
  • First team to ramp to 100% target well within timelines
  • Helped a team in UK to ramp alongside managing a team in HYD.
  • Collaborated with cross-functional teams to develop and implement process improvements.

Quality Analyst

Wipro Ltd.
Hyderabad
01.2017 - 02.2020
  • Completed 100% transition in multiple workflows for YouTube - Viacon
  • Got an opportunity to work & set up the YouTube Manila process
  • Achieved targets in terms of Quality, Production, TAT and other SLA metrics
  • Several appreciation mails from customers for being proactive and identifying risk
  • Ensure effective way of driving relevant, qualified traffic to the website exactly when people search for the types of products or services your business offers
  • Ensure that age restricted ads are shown to the right target audience
  • Handle and resolve critical quality problems using research abilities
  • Resolving critical customer queries related to VIP/Developer accounts
  • Strong analytical skills, combined with effective communication, organizational skills and planning ability
  • Managerial qualities – Time management, project leadership and teamwork
  • Independent and self-directed – Can work with minimum supervision
  • Giving timely feedback and coaching sessions for the low performers.

Education

B.Com. Computers -

Railway Degree College, Tarnaka, Osmania University
Hyderabad
01.2015

HSC -

Railway Junior College, Tarnaka
Hyderabad
01.2012

SSC -

Moulana Azad Memorial High School, A C Guards
Hyderabad
01.2010

Skills

  • Leadership skills
  • People management skills
  • Problem solving approach
  • Customer Service Professional
  • Training material development
  • Expertise in project management
  • Data Analysis
  • Risk Assessment
  • Quality processes
  • Correction action planning
  • Continuous Improvement
  • Data Validation
  • Audit processes
  • Report creation
  • Project Management

Personal Information

  • Date of Birth: 09/28/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Telugu

Timeline

Team Leader - Project Management

Accenture
11.2023 - Current

Quality Analyst

Web Help
02.2020 - 11.2023

Quality Analyst

Wipro Ltd.
01.2017 - 02.2020

B.Com. Computers -

Railway Degree College, Tarnaka, Osmania University

HSC -

Railway Junior College, Tarnaka

SSC -

Moulana Azad Memorial High School, A C Guards

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Aliya Begum