Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Meera Nautiyal

New Delhi
Meera Nautiyal

Summary

Dynamic IT Manager with extensive experience at Amazon, excelling in project management and team leadership. Proven track record in enhancing operational efficiency and driving process improvements. Adept at managing escalations and fostering customer relationships, while ensuring compliance with SLAs. Skilled in Agile methodologies and committed to achieving business objectives through strategic planning.

Overview

13
years of professional experience
1
Certification

Work History

Amazon
Delhi

TEAM LEADER - PROJECT MANAGEMENT
08.2017 - Current

Job overview

  • Serving as IT Manager for 3 years, prioritizing People Management, Knowledge Management, Project Management, and Decision Making
  • Guiding a team of 70 IT Support Engineers, overseeing daily operations, shifts, Remedy tickets, and compliance with procedures
  • Conducting productive training sessions and providing guidance to enhance team productivity
  • Efficiently managing leave requests and coverage for uninterrupted operations
  • Supervising team performance, offering constructive feedback, and maintaining quality standards
  • Organizing weekly team meetings to share company updates and maintain high standards
  • Collaborating with the team to identify areas for improvement and implement effective solutions
  • Communicating clear expectations through KPIs and generated reports for informed decision-making
  • Formulating and implementing adaptable policies and SOPs to align with evolving processes
  • Facilitating new employee integration through comprehensive training and documentation
  • Ensuring engineers consistently met service level agreements (SLAs) to deliver optimal performance
  • Evaluating business performance, identifying enhancements, and implementing necessary adjustments
  • Managing escalations, high-impact tickets and engaged team members to resolve issues promptly
  • Leading prominent projects, making timely decisions, identifying risks, and communicating with stakeholders
  • Proficiently resolving staff conflicts, ensuring clear communication and alignment with business goals
  • Initiating and overseeing projects, controlled expenses, and ensured timely project completion
  • Developing and executing strategic project plans to achieve overarching business objectives
  • Scrutinizing business operations to maintain acceptable organizational functionality

Eurofins Central Laboratory
Bangalore

ASSOCIATE – INVESTIGATOR SERVICES
07.2014 - 07.2017

Job overview

  • Collaborated with renowned sponsors (Novartis, Medpace, Actelion) to support clinical trials and launch new drugs
  • Provided comprehensive Bio/Pharmaceuticals manufacturing assistance, focusing on process validation and quality control
  • Worked with Project Managers to establish sites in EUROFIN's applications, ensuring access for Field Monitors
  • Managed procurement of laboratory kits for site doctors
  • Conducted patient report analysis and delivered critical alerts to doctors and Field Monitors
  • Identified report analyses needing attention and conducted audits with corrective actions
  • Efficiently managed team tasks, enabling resources through innovative processes
  • Facilitated new team member onboarding with training and practical exposure
  • Acted as the Single Point of Contact (SPOC) for various process-related tasks
  • Served as a Subject Matter Expert (SME) for process enablement and issue resolution
  • Functioned as the Divisional Process Owner (DPO), driving process improvement
  • Conducted software maintenance backups, aiding report generation and application updates
  • Handled end-of-day (EOD), monthly, and reconciliation reports as a sign-off reviewer

Oracle India Private Limited
Bangalore

ORDER MANAGEMENT ANALYST
09.2012 - 03.2014

Job overview

  • Managed LAD/AMER/EMEA processes
  • Utilized OI (Oracle Integration) and conducted UATs (User Acceptance Tests)
  • Interacted with clients in Italian to validate contracts
  • Analyzed, reviewed, interpreted, and translated Italian documents for contract processing
  • Processed and booked Software Deals (LFYS) for Oracle EMEA Region by validating European language documents
  • Oversaw License and Support booking for software deals in European, Middle Eastern, and African countries
  • Recognized and generated revenue through individual LFYS bookings
  • Demonstrated expertise in processes and analytical skills
  • Collaborated with Sales, Contracts, AR, AP, Collections, and Credits teams for efficient booking processing
  • Validated and submitted orders from special Oracle customers (e.g., Ericsson, Alcatel-Lucent, T-System International GmbH) based on Purchase Orders
  • Possessed excellent knowledge of the Oracle R12 application
  • Successfully managed complex, high-value Italian deals while maintaining quality throughout the year
  • Worked closely with team members to enhance quality and foster team building

Education

Delhi University
Delhi, India

Bachelor of Arts from Italian Language
12.2012

Skills

  • Project Management
  • Team Leadership
  • Sales Management
  • Clinical Trials & Research
  • IT Service Management
  • Customer Engagement
  • Order Process Management
  • Service Delivery and Assurance
  • Operation Management
  • Escalations Management
  • Customer Relationships
  • Business Performance Management
  • Process Improvements
  • Training & Development
  • Business Analysis
  • Technical Support
  • Quality Assurance
  • Account Management
  • Analytical Skill
  • Agile methodologies
  • Budget management skills
  • JIRA management
  • Quality risk management planning

Certification

  • Project Management Professionals (PMP), 12/01/23
  • Italian Language Certificate B1, 05/01/11
  • Italian Language Certificate A2, 12/01/10

Timeline

TEAM LEADER - PROJECT MANAGEMENT

Amazon
08.2017 - Current

ASSOCIATE – INVESTIGATOR SERVICES

Eurofins Central Laboratory
07.2014 - 07.2017

ORDER MANAGEMENT ANALYST

Oracle India Private Limited
09.2012 - 03.2014

Delhi University

Bachelor of Arts from Italian Language

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Meera Nautiyal