Aliyas Khan
Gurgaon
Summary
Dynamic Key Account Manager with proven success at RoadExpress Technology Pvt Ltd, excelling in client relationship management and supply chain coordination. Expert in sales operations and team leadership, driving client satisfaction and retention. Adept at optimizing e-commerce strategies, enhancing product visibility, and ensuring timely delivery across multiple platforms.
Overview
2027
2027
years of professional experience
Work History
Senior Key Account Manager
RoadExpress Technology Pvt Ltd
Gurgaon
11.2025 - 08.2026
- Managed key accounts, coordinating sales and supply to ensure timely execution and enhance client satisfaction.
- Lead and coordinate the team as Team Incharge, supporting daily execution, issue resolution and service delivery.
- Maintained key client relationships to promote satisfaction and retention.
- Coordinate suppliers, customers and internal teams to support smooth order execution, supply planning and operational follow-through.
- Handled payment follow-up and daily operational coordination, strengthening client and supplier relationships.
- Facilitated collaboration between internal teams and external customers to streamline communication and order execution.
Dispatch, Marketing, Client Service, Production
RHI Printographics Pvt Ltd
Gurgaon, Haryana
03.2013 - 09.2022
- Developed expertise across administration, dispatch, marketing, client service, production, e-commerce and logistics functions.
- Coordinated dispatch and logistics operations, ensuring efficient supply-chain execution and effective problem-solving.
- Enhanced marketing and client service efforts, fostering strong client relationships and identifying business development opportunities.
- Managed e-commerce activities including catalog management, product listings and customer experience.
- Managed printing and packaging requirements and client coordination, including work associated with BMW Group India and Swarovski India.
E-commerce Manager
Pen and Paper and The New Me
Gurgaon, Haryana
2020 - 2022
- Oversaw product catalogues, listings, and customer experience across Shopify, Flipkart, Myntra, and Amazon to enhance user engagement.
- Revamped product listings and optimized descriptions to increase search visibility.
- Coordinated logistics with suppliers, ensuring timely product availability to meet customer demand.
- Improved logistics flow and on-time delivery by spotting process gaps and supporting stronger operational routines.
- Supported 20-member team in daily dispatch operations for international markets including Dubai and the U.S.A..
Education
Diploma in Computer Application - Computers
PTU Jalandhar
Aptech Computer Education01-2012
Skills
- Key account management
- Supply chain coordination
- Customer engagement
- Logistics optimization
- Client relationship management
- Team leadership
- Operational excellence
- Problem resolution
- Process improvement
- Business development
- Sales negotiations
- Client onboarding
Personal Information
KEY ACCOUNT MANAGER | SALES, SUPPLY & OPERATIONS | PRINT & PACKAGING
LANGUAGES
English | Hindi
CAREER PREFERENCE
Kolkata-focused opportunity: Strong supplier network and particular interest in roles based in Kolkata, with hands-on involvement in sales, supply, operations, vendor coordination and payment management.
Timeline
Senior Key Account Manager
RoadExpress Technology Pvt Ltd
11.2025 - 08.2026
Dispatch, Marketing, Client Service, Production
RHI Printographics Pvt Ltd
03.2013 - 09.2022
Diploma in Computer Application - Computers
PTU Jalandhar
E-commerce Manager
Pen and Paper and The New Me
2020 - 2022