Alka Mane
Pune
Summary
Results-driven Business Lead with over 7 years of expertise in strategic planning and team management. Demonstrated success in driving business development initiatives that enhance growth and operational efficiency. Recognized for fostering cross-departmental collaboration to implement impactful transformations and achieve organizational goals. Seeking to leverage skills in new and challenging projects that promote innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Lead
Tata Communications Limited
Pune
11.2022 - Current
- Conducted presentations of more than 10 new services and features to multiple team types.
- Produced over 80 project documents including functional requirements, test cases, and user manuals.
- Act as a product Subject Matter Expert (SME), I provided support to customers on new business enablement and product changes, demonstrating strong interpersonal and customer relationship management skills. I led cross-functional teams to align functional specifications between external stakeholders and the internal business team, showcasing effective leadership, collaboration, and the ability to bridge technical and business requirements.
- Managed and tracked project key performance indicators by employing proven methodologies and tools for scope, quality of deliverables, timeline adherence, cost controls, risk management.
- Guided teams on maintaining Agile techniques as an Agile coach and scrum facilitator.
- Collaborated with program teams and managers to evaluate systems, processes, and develop strategies for best practices adoption.
Senior Business Analyst
Tata Communications Limited
Pune
06.2019 - 11.2022
- Ensured proper understanding of project requirements by overseeing all suppliers.
- Facilitated seamless communication with suppliers by maintaining proper levels of governance while providing timely reports to customers and stakeholders.
- Developed Risk and Issues Registers for active monitoring.
- Managed various phases of the Software Development Life Cycle (SDLC) and Agile Scrum project management.
- Integrated FMS and PMS functionalities with a unified dashboard for incident management and reporting view to enhance products in OSS/BSS systems from Order-to-Cash journey to NPI.
- Executed BA role to ensure successful integration and development with OSS/BSS systems.
Business Analyst
Tata Communications Limited
Pune
02.2017 - 06.2019
- Led Business Analyst role in Service Assurance, Provisioning, and Inventory Management.
- Collaborated closely with Product Managers to analyze intricate business needs and requirements.
- Executed comprehensive technical analyses and managed all phases of the project lifecycle effectively within Agile/Scrum environments.
- Led requirement gathering, user story creation, and stakeholder management within Agile/Scrum frameworks.
- Conducted analysis for requirements, feasibility handling, dependency management, and high-level impact assessment.
- Produced internal and external-facing documentation, employing standard templates and clear language.
Engineer
Tata Communications Limited
Pune
08.2016 - 02.2017
- Orchestrated various project initiatives with a key emphasis on seamless integration and practical functionality.
- Coordinated with multiple departments to enhance project efficiency through Scrum techniques.
- Facilitated communication between clients and stakeholders in EMEA, APAC, MECA.
- Fostered adoption of Service Management processes across multiple teams engaging in Problem Management, Change Management, and Incident Management.
- Organized sessions for post-analysis discussions and service reviews involving customer CTOs and TATA top executives.
Associate Engineer
Tata Communications Limited (Prompt Personnel)
Pune
07.2015 - 08.2016
- Performed primary troubleshooting on wireless (RADWIN, WIMAX, CAMBIUM) and wired (MAN, VBL, COL services).
- Assigned field engineers at local sites and POP locations as needed.
- Efficiently handled diverse customer issues.
- Executed L1 troubleshooting of IP circuits for severity 1 cases until issue resolution.
Education
MBA - IT Projects Management
Welingkar Institute of Management
Mumbai 12-2019
Bachelor of Engineering - Electronics And Telecommunications
Bharati Vidyapeeth's College Of Engineering
Pune07-2014
12th CBSE - Science
K. V. No.2 (Army Area) Jodhpur
Jodhpur , Rajasthan05-2009
Skills
- Operational Efficiency Enhancement
- Proficient in Change Management
- Informed Decision-Making
- Agile methodologies
- User acceptance testing
- Product management
- Change impact analysis
- KPI tracking
- Software development life cycle
- Stakeholder management
- Strategic thinking
- Risk assessment
- Multitasking and organization
- Test case scenarios
- Stakeholder engagement
- Operations management
- Team collaboration
- Project management
Accomplishments
- Awarded for Jamvee product realization
Certification
- Certified Scrum Master
- ITIL Foundation certificate in IT Service Management
- Foundations of Project Management by Coursera and Google
- Introduction to Scrum Master Profession by Coursera and skillup edtech
- Introduction to Scrum Master Training by Coursera and Learnquest
- Business Analysis and Process Management by Coursera
- AWS Certified Solutions Architect - Associate
- Python for Data Science and AI by Coursera and IBM
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Business Lead
Tata Communications Limited
11.2022 - Current
Senior Business Analyst
Tata Communications Limited
06.2019 - 11.2022
Business Analyst
Tata Communications Limited
02.2017 - 06.2019
Engineer
Tata Communications Limited
08.2016 - 02.2017
Associate Engineer
Tata Communications Limited (Prompt Personnel)
07.2015 - 08.2016
MBA - IT Projects Management
Welingkar Institute of Management
Bachelor of Engineering - Electronics And Telecommunications
Bharati Vidyapeeth's College Of Engineering
12th CBSE - Science
K. V. No.2 (Army Area) Jodhpur
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