Alka Singh
RELATIONSHIP MANAGER - CLIENT SERVICING
East Delhi
Summary
At Star Media, I spearheaded CRM enhancements, significantly boosting system adoption and streamlining sales processes. My expertise in CRM software and strategic sales development, coupled with a knack for fostering cross-departmental partnerships, directly contributed to enhanced performance tracking and forecasting accuracy.
In my 5 yr UPSC preparation I learned high quality of management, customer service and Public Relation .
Overview
1
1
Certification
2
2
Languages
Work History
CRM Post
Star Media
09.2024 - Current
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Education
No Degree - IAS, IPS
UPSC
DRISHTI IAS 04.2001 -
Bachelor of Arts - Journalism And Mass Communication
DU
South Delhi 04.2001 -
Skills
Client Servicing
Additional Information
Emotional Intelligence
Person with Integrity
Honest and Punctual
Adaptability with smart work
Quick Learner
Digital and Technical Aptitude
Certification
CompTIA Security+ Certification – Computing Technology Industry Association.
Extracurricular Activity
- Love to read
- Painting
- Play Guitar
- Yoga
- Gardening
IT Forte
- MS Office, Window Operating System and Internet Applications
- Advance Excell
- Update With AI latest Tech.
Roles And Responsibilities
- Client Engagement for service and cross sell
- Studied HR UPSC level
- Ethical Issues in Corporate
- Ethical Concerns and Dilemmas in Private Institutions
- Concept of public service
- work culture, Quality of Service Delivery
- Utilization of Public Funds
Timeline
CRM Post
Star Media
09.2024 - Current
No Degree - IAS, IPS
UPSC
04.2001 -
Bachelor of Arts - Journalism And Mass Communication
DU
04.2001 -
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