Alka Singh
RELATIONSHIP MANAGER - CLIENT SERVICING
East Delhi
Summary
At Star Media, I spearheaded CRM enhancements, significantly boosting system adoption and streamlining sales processes. My expertise in CRM software and strategic sales development, coupled with a knack for fostering cross-departmental partnerships, directly contributed to enhanced performance tracking and forecasting accuracy.
In my 5 yr UPSC preparation I learned high quality of management, customer service and Public Relation .
Overview
1
1
Certification
2
2
Languages
Work History
CRM Post
Star Media
09.2024 - Current
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Education
No Degree - IAS, IPS
UPSC
DRISHTI IAS 04.2001 -
Bachelor of Arts - Journalism And Mass Communication
DU
South Delhi 04.2001 -
Skills
Client Servicing
Relationship Management
Team Management
Customer Experience
Business Development
Sales strategy development
CRM software proficiency
Campaign management
Additional Information
Emotional Intelligence
Person with Integrity
Honest and Punctual
Adaptability with smart work
Quick Learner
Digital and Technical Aptitude
Certification
CompTIA Security+ Certification – Computing Technology Industry Association.
Extracurricular Activity
- Love to read
- Painting
- Play Guitar
- Yoga
- Gardening
IT Forte
- MS Office, Window Operating System and Internet Applications
- Advance Excell
- Update With AI latest Tech.
Roles And Responsibilities
- Client Engagement for service and cross sell
- Studied HR UPSC level
- Ethical Issues in Corporate
- Ethical Concerns and Dilemmas in Private Institutions
- Concept of public service
- work culture, Quality of Service Delivery
- Utilization of Public Funds
Timeline
CRM Post
Star Media
09.2024 - Current
No Degree - IAS, IPS
UPSC
04.2001 -
Bachelor of Arts - Journalism And Mass Communication
DU
04.2001 -