ALKA SINGH
New Delhi
Summary
Scrum Master with over 5 years of experience in Agile methodologies, including Scrum, SAFe, and Kanban. Expertise in facilitating Agile ceremonies and PI Planning, leading cross-functional teams to enhance delivery velocity and stakeholder satisfaction. Proficient in Jira and Confluence, with a strong focus on Agile metrics to drive continuous improvement. Achieved a 20-40% increase in delivery efficiency through effective coaching and servant leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Coordinator
National Informatics Centre
12.2021 - Current
- Facilitated Program Increment (PI) Planning sessions under SAFe framework, ensuring alignment of team objectives with program goals.
- Coordinated Scrum of Scrums and ART (Agile Release Train) syncs to manage cross-team dependencies and risks.
- Partnered with RTEs (Release Train Engineers) and Product Management to track program risks via ROAM technique.
- Drove Agile coaching for leadership and stakeholders on SAFe principles, promoting scaled Agile adoption across departments.
- Utilized Kanban boards (Jira/ADO) to manage work-in-progress (WIP), optimizing flow and reducing cycle time by 22%.
- Promoted Lean-Agile practices including value stream mapping and continuous delivery pipeline improvements.
Content Developer
Graygraph Technologies
07.2021 - 12.2021
- Transitioned 3 projects from Waterfall to Agile, improving delivery cycle time by 40%.
- Facilitated 100+ Agile ceremonies and ensured >95% sprint delivery adherence.
- Increased release frequency from quarterly to bi-monthly, enabling faster business value delivery.
- Led Agile adoption across multiple teams (10+ members), reducing dependency-related delays by 35%.
- Mentored 4 Product Owners and 2 junior Scrum Masters, boosting backlog prioritization efficiency by 45%.
- Partnered with clients and senior stakeholders for delivery updates, achieving 98% client satisfaction ratings.
- Introduced Agile maturity assessments and coaching programs, improving team engagement scores by 20%.
Account Success Manager
AdvantEdges Digital Pvt Ltd.
04.2021 - 07.2021
- Facilitated multiple Scrum events, ensuring 100% sprint completion rate in a high-velocity environment.
- Improved stakeholder decision-making speed by 30% through better backlog visibility and sprint dashboards.
- Reduced defect leakage by 20% via stricter Definition of Done and automated QA checks.
- Coached 10-member development team on Agile practices.
- Promoted continuous improvement culture, driving 15% increase in team productivity.
Team Lead
E-Global Soft Solutions
07.2020 - 04.2021
- Facilitated Scrum ceremonies alongside Kanban practices (WIP limits, cycle time tracking, cumulative flow diagrams) for distributed teams.
- Supported SAFe adoption by coordinating PI Planning, risk identification, and ART-level dependency tracking.
- Improved throughput by 18% by introducing Kanban practices for production support and BAU tasks.
- Promoted transparency through visual management dashboards (Kanban boards, CFD, burndown charts).
- Coached team members on hybrid delivery models (Scrum-ban) to balance new feature delivery and operational work.
Education
Masters - Environmental Science
Kurukshetra University
Kurukshetra08-2015
Bachelors - Life Science
University of Delhi
Delhi06-2013
Skills
- Jira and Confluence
- MS Teams and Slack
- Miro and Zoom
- SharePoint and sprint dashboards
- Burndown charts and velocity reports
- Risk logs and management
- Scrum, SAFe, and Kanban
- Coaching and facilitation
- Backlog grooming and refinement
- PI/release planning
- Agile methodologies
- Stakeholder collaboration
- Servant leadership and team empowerment
- Impediment resolution and problem-solving
- Prioritization and continuous improvement
- Metrics tracking and conflict resolution
- Delivery management
Hobbies and Interests
- Participated in numerous plays
- Volunteering with NGOs
- National Service Scheme
- Yoga volunteer
- Participated in cultural and leadership activities (plays, essay writing, marathons, cyclathons)
Tools And Skills
Jira, Confluence, Rally, TFS, RTC, Xplanner, MS Teams, Slack, Miro, Zoom, SharePoint, Sprint Dashboards, Burndown Charts, Velocity Reports, Risk Logs, Scrum, SAFe, Kanban, Lean, XP, Coaching, Facilitation, Backlog Grooming, PI/Release Planning
Affiliations
Participated in numerous plays, Volunteering with NGOs, National Service Scheme, Yoga volunteer
Participated in cultural and leadership activities (plays, essay writing, marathons, cyclathons)
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Safe 6.0 SM – Scaled Agile
Kanban Practitioner
Scrum Master Accelerator
Agile Scrum for Beginners + Scrum Master Certification Prep – Udemy
Timeline
Project Coordinator
National Informatics Centre
12.2021 - Current
Content Developer
Graygraph Technologies
07.2021 - 12.2021
Account Success Manager
AdvantEdges Digital Pvt Ltd.
04.2021 - 07.2021
Team Lead
E-Global Soft Solutions
07.2020 - 04.2021
Masters - Environmental Science
Kurukshetra University
Bachelors - Life Science
University of Delhi
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