ALKESH RANE
Thane
Summary
Resourceful Helpdesk Support Engineer known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, technical support, and network administration. Excel in communication, problem-solving, and teamwork, ensuring smooth IT operations and positive user experiences.
Overview
17
17
years of professional experience
Work History
L2 Helpdesk Support Engineer
LIONBRIDGE
Thane
06.2022 - Current
- Created user accounts and assigned security access levels.
- Provided technical support to customers over the call & on remote.
- Working on the Zendesk ticketing tool and resolving tickets as per SLA.
- Working on Active directory
- Group creation
- Email alias creation
- User account creation and termination
- Contractor account extension
- User’s Account password reset and unlocked
- Provide share Drive access to users
- Add or remove users from Groups
- Provide VPN access
- Working on O365
- Assign E3 License
- Troubleshoot Team Outlook and one drive issues remotely
- Working on Sentinel One antivirus management console
- Checking users’ system issues and providing technical assistance remotely.
IT Support Engineer
2 Coms Pvt. Ltd.
Thane
02.2020 - 06.2022
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Maintained inventory records of all hardware components within the organization's network.
- Provided technical support to users by troubleshooting hardware and software issues.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Working for amazon & AT & T project as an IT engineer for Accenture Client.
- Responsible to manage IT Asset Inventory.
- Day-to-day compliance issues on the local system.
- Install the software, Patches, and OS update.
- Unlock ID, password reset, Hostname OU movement, and policy checking by accessing the active directory.
Technical Support Engineer
Lester Info. Pvt. Ltd.
Thane
12.2012 - 02.2020
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Assisted users with password resets and account lockout resolutions.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Handling International Clients.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
System Engineer
PCS Technology
Mumbai
08.2010 - 12.2012
- Worked for Mahindra Finance Client
- Installed and configured operating systems, middleware products and databases.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Communicated with clients to understand system requirements.
- Add and remove the system from Domain.
- Install the software, Patches, and OS update.
- Day-to-day compliance issues on the local system.
- Responsible to manage IT Asset Inventory
Desktop Engineer
Tera Software Ltd.
Mumbai
07.2007 - 08.2010
- Worked for Government Client Sales TAX
- Diagnosed hardware problems using diagnostic tools and replaced defective components when necessary.
- Troubleshot network connectivity issues with users' computers.
- Created user accounts, set up email accounts, and provided initial training to new employees on basic computer operations.
- Resolved printer, scanner related problems by troubleshooting hardware, software issues.
- Installed and configured desktop hardware, software, and peripherals for user workstations.
- Performed system maintenance tasks such as virus scans, disk defragmentation, and patch installations.
- Installed software applications as required by end users.
Education
Associate of Arts -
IGNOU
Mumbai, MHBachelor of Arts -
IGNOU
Mumbai, MHSSC -
MVMH
Mumbai, MHSkills
- Helpdesk operations
- Security Protocols
- System Administration
- Operating systems
- Application installation
- User Support
- Remote assistance
- Troubleshooting and diagnostics
- Customer Education
Timeline
L2 Helpdesk Support Engineer
LIONBRIDGE
06.2022 - Current
IT Support Engineer
2 Coms Pvt. Ltd.
02.2020 - 06.2022
Technical Support Engineer
Lester Info. Pvt. Ltd.
12.2012 - 02.2020
System Engineer
PCS Technology
08.2010 - 12.2012
Desktop Engineer
Tera Software Ltd.
07.2007 - 08.2010
Associate of Arts -
IGNOU
Bachelor of Arts -
IGNOU
SSC -
MVMH
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