All work for good
ALKESH SONAVANE
CUSTOMER SERVICE ASSOCIATE
AHM,GJ
Summary
Dynamic delivery professional with a proven track record at Smartshift Logistics Solutions, excelling in customer service and route planning. Recognized for enhancing customer satisfaction through timely deliveries and effective communication. Possesses strong problem-solving abilities and basic mechanical skills, ensuring efficient operations and a positive client experience.
Diligent with solid background in timely and accurate deliveries. Consistently recognized for maintaining excellent customer service and ensuring package safety. Demonstrated reliability and navigation skills in various urban and suburban areas.
Hardworking Delivery Rider offers punctual, friendly customer service for five-star ratings. Skilled in route planning and navigation for timely delivery. Maintains positive company reputation through safe, legal driving.
Alert and safety-conscious individual with excellent customer service skills. Meets targets and deadlines without compromising quality of work. Reliable driver with exceptional navigation skills.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Delivery Rider
SmartshiftLogistics Solutions Private Limited
Ahmedabad
09.2024 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
Rider
Roppen Transportation Services Private Limited
Ahmedabad
01.2024 - Current
- Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
Customer Service Executive
JADE BLUE LIFESTYLE INDIA LTD
Ahmedabad (Remote)
04.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
No Degree - 9TH PASS
Sheth Nanubhai Vidhyamandir
Ahmedabad 04.2001 -
Skills
Basic mechanical skills
undefinedInterests
Timeline
Delivery Rider
SmartshiftLogistics Solutions Private Limited
09.2024 - Current
Rider
Roppen Transportation Services Private Limited
01.2024 - Current
Customer Service Executive
JADE BLUE LIFESTYLE INDIA LTD
04.2018 - Current
No Degree - 9TH PASS
Sheth Nanubhai Vidhyamandir
04.2001 -
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