Summary
Overview
Work History
Education
Skills
Accomplishments
Self Assessment
Personal Information
Languages
Timeline
Generic

Alla Satya Sai Hari Prasad

Hyderabad

Summary

Analytical Quality Control Team Lead with 4 years of progressive experience identifying and solving quality issues at early stages. Dedicated to team-focused problem-solving resulting in proven, consistent product launches that satisfy quality-focused customers. Accomplished technical and interpersonal leader and communicator with sound judgment and decision making skills.

Overview

4
4
years of professional experience

Work History

Quality Lead

Wipro Limited
Hyderabad
03.2020 - Current
  • Support the Training Team by working on live/sample cases for New Hire agents & Tenured agents on Process knowledge regarding Payment risk and compliance, Cascading the client updates to the floor agents
  • Conduct coaching sessions, feedback and mentoring the team members in reaching the Target in online and in person
  • Create the quality reports to update the Client and the Operations Team on the Agent’s progress
  • Audit the live cases of the agents to validate the decision as per SOP
  • Assess the Agents’ knowledge on the process by conducting Calibration Assessment
  • Support the Team in providing new scenarios on fraud detection and get it validated from the client
  • Worked on Live tickets related to Customer’s account on Fraud detection.
  • Investigated root causes of non-conformance events and developed solutions to prevent reoccurrence.
  • Reviewed documents such as SOPs, BOMs, drawings and specifications before product launch.
  • Implemented strategies for improving operational efficiency while maintaining high levels of product safety.
  • Developed and implemented corrective action plans for identified issues.
  • Collaborated with cross-functional teams including engineering, manufacturing, sales, marketing, regulatory affairs.
  • Maintained accurate records of all quality control activities including test results, audit reports.

Education

Graduated in the stream of Mechanical Engineering -

Lovely professional university
01.2019

Completed Intermediate -

01.2015

Completed Xth -

01.2013

Skills

  • Operational Excellence
  • Document Control
  • Corrective Actions
  • Total Quality Management
  • Internal Auditing
  • Quality Management
  • Cross-Functional Teamwork
  • Performance Evaluations
  • Quality Control Checks
  • Team Training
  • Failure Analysis
  • Process Validation
  • Six Sigma Methodologies
  • Communication

Accomplishments

  • Joined as an Agent and promoted to Quality Analyst in the span of 1Year

Self Assessment

I set high standards for myself and have my own dreams and ambitions. I strongly believe that with my skills, analytical and logical ability, determination, dedication, commitment and diligent efforts, I can prove to be an asset to any organization.

Personal Information

Date of Birth: 11/01/97

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

Quality Lead

Wipro Limited
03.2020 - Current

Graduated in the stream of Mechanical Engineering -

Lovely professional university

Completed Intermediate -

Completed Xth -

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Alla Satya Sai Hari Prasad