Allan Arvind
Bengaluru
Summary
Experienced Cloud and Infrastructure Engineer at LTIMindtree, specializing in seamless IT operations and cloud infrastructure management. Proven track record in managing incident resolution and system monitoring across multi-cloud environments, achieving 99.9% system uptime through proactive monitoring with Automation Anywhere 360. Skilled in troubleshooting and adhering to ITIL best practices, while collaborating effectively with cross-functional teams to deploy scalable solutions. Certified in ITIL, AWS, and Azure, with a commitment to delivering client-centric solutions that align with organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cloud and Infra Engineer
LTIMindtree
Bengaluru
05.2022 - Current
- As a Cloud and Infrastructure Engineer with 2 years and 9 months of experience in resolving complex technical issues, learning cloud infrastructure (AWS, Azure, GCP) daily to enhance skills, and ensuring high availability for enterprise environments.
- Skilled at resolving issues with cloud services and handling incidents through ServiceNow and Client channel.
- Managed daily operations through Automation Anywhere 360.
- Cloud platform expert fostering client support initiatives using cross-functional collaboration.
- Resolved 90% of cloud outage incidents under SLA parameters, reducing operational downtime.
- Provided round-the-clock support to six clients, achieving a 90% customer satisfaction rate through prompt resolutions and accurate documentation.
- Addressed and settled customer inquiries for HBSO and F-Secure.
- Monitored daily workflows for AMFAM using Automation Anywhere 360 and C#.
- Resolved incidents by directing them to suitable teams via ServiceNow for 7-11.
Education
B.Tech/B.E. -
MS Ramaiah Institute of Technology
Bengaluru07-2021
Skills
- RCA
- ITIL Framework
- Standard Operating Procedure Development
- Excel
- RPA with Automation Anywhere
- Application Support
- Ticketing
- System Monitoring Applications
- Cloud Infrastructure Management
- Azure
- AWS
- Time management
- Problem solving
- Customer service
- Incident management
- Cross-functional collaboration
Affiliations
- Best performer award - Recognized for resolving 95% of cloud infrastructure incidents within SLA at LTIMindtree.
- Organized Training Sessions - Conducted internal knowledge-sharing sessions for junior engineers.
- Volunteer - Regular participant and volunteer for NSS " national social scheme".
Accomplishments
- Resolved 90% of incidents within SLA, improving system reliability and client satisfaction.
- Trained & Mentored 10+ Junior engineers on Incident management and Monitoring platform.
Certification
- Microsoft Certified Azure Fundamentals - AZ - 900.
- CIS Scripting - Shell/Power-Shell/Python.
- Introduction to Cloud Computing 201.
- Microsoft certified:Azure Administrator Associate.
- AWS Cloud Practitioner Essentials.
Languages
- English
- Kannada
- Hindi
- Telugu
Timeline
Cloud and Infra Engineer
LTIMindtree
05.2022 - Current
B.Tech/B.E. -
MS Ramaiah Institute of Technology
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