Allan John S
Bangalore
Summary
Accomplished Senior Operations Analyst with a proven track record at ANZ, enhancing financial operations and customer service excellence. Expert in MS Excel and adept at resolving complex customer inquiries, demonstrated across roles at Accenture and Concentrix. Streamlined processes and exceeded performance benchmarks, showcasing strong analytical capabilities and effective communication skills.
Overview
5
5
years of professional experience
Work History
Senior Operations Analyst
ANZ
09.2023 - Current
- Operations analysts monitor the financial operations of the bank and its office employees. They research and review processes for booking errors, missed payments, and other erroneous banking functions.
- Working under the Customer Protection team in Issuing Disputes. Working on Exception New, Exception Advance, RT Fraud, and VCR.
Customer Service Representative
Accenture
Bangalore
02.2022 - 02.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Senior Executive
Concentrix
Bangalore
04.2021 - 01.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Senior Executive
Aegis Customer Support LTD
Bangalore
09.2019 - 06.2020
Education
Bachelor of Commerce - Travel And Tourism
St. Claret College
M.E.S Ring Road, Jalahalli Village 05-2019
HEBA
St. Joseph's Indian Composite Pre-University Colle
Bangalore04-2016
SSLC
St. Joseph's Indian High School
Bangalore06-2014
Skills
Basic computer knowledge on
- MS Word
- MS Excel
- MS PowerPoint
- Tally ERP 9
Affiliations
- Interests: Biking and Sports
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Hindi
Beginner (A1)
A1
Accomplishments
- Tally ERP 9 Certification
Timeline
Senior Operations Analyst
ANZ
09.2023 - Current
Customer Service Representative
Accenture
02.2022 - 02.2023
Senior Executive
Concentrix
04.2021 - 01.2022
Senior Executive
Aegis Customer Support LTD
09.2019 - 06.2020
Bachelor of Commerce - Travel And Tourism
St. Claret College
HEBA
St. Joseph's Indian Composite Pre-University Colle
SSLC
St. Joseph's Indian High School