Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Allan John S

Bangalore

Summary

Accomplished Senior Operations Analyst with a proven track record at ANZ, enhancing financial operations and customer service excellence. Expert in MS Excel and adept at resolving complex customer inquiries, demonstrated across roles at Accenture and Concentrix. Streamlined processes and exceeded performance benchmarks, showcasing strong analytical capabilities and effective communication skills.

Overview

5
5
years of professional experience

Work History

Senior Operations Analyst

ANZ
09.2023 - Current
  • Operations analysts monitor the financial operations of the bank and its office employees. They research and review processes for booking errors, missed payments, and other erroneous banking functions.
  • Working under the Customer Protection team in Issuing Disputes. Working on Exception New, Exception Advance, RT Fraud, and VCR.

Customer Service Representative

Accenture
Bangalore
02.2022 - 02.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Senior Executive

Concentrix
Bangalore
04.2021 - 01.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Senior Executive

Aegis Customer Support LTD
Bangalore
09.2019 - 06.2020

Education

Bachelor of Commerce - Travel And Tourism

St. Claret College
M.E.S Ring Road, Jalahalli Village
05-2019

HEBA

St. Joseph's Indian Composite Pre-University Colle
Bangalore
04-2016

SSLC

St. Joseph's Indian High School
Bangalore
06-2014

Skills

Basic computer knowledge on

  • MS Word
  • MS Excel
  • MS PowerPoint
  • Tally ERP 9

Affiliations

  • Interests: Biking and Sports

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Hindi
Beginner (A1)
A1

Accomplishments

  • Tally ERP 9 Certification

Timeline

Senior Operations Analyst

ANZ
09.2023 - Current

Customer Service Representative

Accenture
02.2022 - 02.2023

Senior Executive

Concentrix
04.2021 - 01.2022

Senior Executive

Aegis Customer Support LTD
09.2019 - 06.2020

Bachelor of Commerce - Travel And Tourism

St. Claret College

HEBA

St. Joseph's Indian Composite Pre-University Colle

SSLC

St. Joseph's Indian High School

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Allan John S