Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Reading, Playing the Guitar
Quote
Timeline
Manager
Allan Rodrigues

Allan Rodrigues

Assistant Quality Manager
Thane,MH

Summary

Accomplished Assistant Quality Manager, offering expertise in process improvement, budgeting and forecasting. Operates efficiently and creatively in fast-paced environments. Gathers and interprets project requirements to define scope and milestones.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Assistant Quality Manager

Quadrific Media Pvt Ltd
Mumbai, Maharashtra
01.2020 - Current
  • Closely collaborated with project members to identify and quickly address problems.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Reported on status for each project to appropriate stakeholders.
  • Represented company and project in meetings with clients and subcontractors.
  • Prepared price change orders, project reports and documentation.
  • Managed project documentation, including submittals, RFIs and project meeting minutes.
  • Managed bookkeeping, prepared budgets and cost reports.

Quality Analyst

Epicenter Technologies
Thane, Maharashtra
09.2018 - 12.2019
  • Ensures consistent customer service quality is provided to external and internal customers
  • Develops and maintains the design of call and report monitoring formats, quality standards and an assessment database
  • Performs call assessments
  • Audits department reports to ensure policies and procedures are followed consistently
  • Develop, implement and deliver transactional/process related training programs in support of departmental objective
  • Provides feedback to Managers on quality trends and training opportunities
  • Consult with the Managers, Customer Service to assess training needs and develop programs to support needs. Continually evaluate procedures to monitor and analyze course effectiveness and update curriculum as needed
  • Analyze quality assurance data to identify trends and suggest solutions to identified issues
  • Accurate in processing transactional data

Trainer, English Language

Teleperformance
Mumbai, Maharashtra
08.2014 - 08.2018
  • Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
  • Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Worked one-on-one with executives needing individualized attention and developed with special learning plans for struggling people.

Education

Bachelor of Arts - Arts

Himalayan University
Arunachal Pradesh
06.2018 - 07.2020

Skills

Client Interfacing

undefined

Certification

Lean Six Sigma Green Belt

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Reading, Playing the Guitar

I enjoy reading fiction, magazines on current affairs and the sports section of the newspaper

I enjoy playing the guitar and singing along to my favorite tunes

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Quality Manager

Quadrific Media Pvt Ltd
01.2020 - Current

Quality Analyst

Epicenter Technologies
09.2018 - 12.2019

Bachelor of Arts - Arts

Himalayan University
06.2018 - 07.2020

Trainer, English Language

Teleperformance
08.2014 - 08.2018

Similar Profiles

CREATE PROFILE
Allan RodriguesAssistant Quality Manager