Allan Rodrigues
Assistant Quality Manager
Thane,MH
Summary
Accomplished Assistant Quality Manager, offering expertise in process improvement, budgeting and forecasting. Operates efficiently and creatively in fast-paced environments. Gathers and interprets project requirements to define scope and milestones.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Assistant Quality Manager
Quadrific Media Pvt Ltd
Mumbai, Maharashtra
01.2020 - Current
- Closely collaborated with project members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Reported on status for each project to appropriate stakeholders.
- Represented company and project in meetings with clients and subcontractors.
- Prepared price change orders, project reports and documentation.
- Managed project documentation, including submittals, RFIs and project meeting minutes.
- Managed bookkeeping, prepared budgets and cost reports.
Quality Analyst
Epicenter Technologies
Thane, Maharashtra
09.2018 - 12.2019
- Ensures consistent customer service quality is provided to external and internal customers
- Develops and maintains the design of call and report monitoring formats, quality standards and an assessment database
- Performs call assessments
- Audits department reports to ensure policies and procedures are followed consistently
- Develop, implement and deliver transactional/process related training programs in support of departmental objective
- Provides feedback to Managers on quality trends and training opportunities
- Consult with the Managers, Customer Service to assess training needs and develop programs to support needs. Continually evaluate procedures to monitor and analyze course effectiveness and update curriculum as needed
- Analyze quality assurance data to identify trends and suggest solutions to identified issues
- Accurate in processing transactional data
Trainer, English Language
Teleperformance
Mumbai, Maharashtra
08.2014 - 08.2018
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Worked one-on-one with executives needing individualized attention and developed with special learning plans for struggling people.
Education
Bachelor of Arts - Arts
Himalayan University
Arunachal Pradesh 06.2018 - 07.2020
Skills
Client Interfacing
Project Resource Assessment
Project Brief Design
Resource Utilization Planning
Knowledgeable in Jira, Trello, Asana
Development Milestone Planning
Written Communication
Conflict resolution
Interpersonal Communication
Teambuilding
Certification
Lean Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading, Playing the Guitar
I enjoy reading fiction, magazines on current affairs and the sports section of the newspaper
I enjoy playing the guitar and singing along to my favorite tunes
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Quality Manager
Quadrific Media Pvt Ltd
01.2020 - Current
Quality Analyst
Epicenter Technologies
09.2018 - 12.2019
Bachelor of Arts - Arts
Himalayan University
06.2018 - 07.2020
Trainer, English Language
Teleperformance
08.2014 - 08.2018