Results-driven Content Moderator with 2+ years of experience at Genpact, specializing in content review, policy enforcement, and community guideline compliance. Proficient in identifying violations, moderating high-volume content, and maintaining platform safety while enhancing user experience and protecting brand integrity. Committed to leveraging expertise to support safe and engaging online communities.
Overview
2027
2027
years of professional experience
Work History
Content Moderator
Genpact India Private Limited
2023 - Current
Reviewed and moderated user-generated content, including text, images, and videos, ensuring adherence to community guidelines and enhancing user experience.
Identified and removed harmful content such as spam, abuse, hate speech, and inappropriate material.
Applied trust and safety policies to ensure consistent moderation decisions aligned with platform standards.
Investigated flagged content and took actions like removal or escalation based on severity.
Escalated high-risk cases to internal policy teams for thorough review and resolution.
Utilized moderation tools and dashboards to categorize and document actions taken, improving tracking and reporting efficiency.
Conducted quality assurance checks to ensure consistency in moderation across the team.
Analyzed content violation patterns to identify trends, informing process improvements and strengthening policy enforcement.
Education
Bachelor of Arts -
Satavahana University
Karimnagar
01-2022
Skills
Data analysis
Monitoring accuracy
Detail orientation
Analytical skills
Collaborative teamwork
Critical reasoning
Flexibility
Accomplishments
Recognized for RNR – Q1 2024 for consistently exceeding performance targets, maintaining high moderation accuracy, and contributing to team efficiency.
Client Appreciation – 2024 for implementing process improvement initiatives that enhanced content moderation workflows and reduced review turnaround time.
Best Performer Award – 2025 for outstanding performance in content moderation, policy enforcement, SLA compliance, and ensuring platform safety.