ALLEN NAZAR
Kozhikode
Summary
Operations Coordinator with 1.6 years of experience in streamlining processes and increasing customer satisfaction. Experienced in implementing new systems and strategies that have resulted in significant improvements in productivity, quality, and revenue growth.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Jupiter Hospital
06.2022 - 01.2024
- Worked closely with chief executive officer , medical coordinator , director of nursing and other department heads
- Improved patient discharge process by coordinating with medical teams and ensuring timely communication between departments.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Handled IPD operations of all departments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Examine daily duties , assign tasks and check on progress.
- Verified documentation and records of an average of 10 patients during admission and discharge periods.
- Conflict management for facility resident, family, and staff
- Administered optimal customer services to VIP's and ensured assistance at all time.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Roaster Management
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
Human Resources Intern
Jupiter Hospital
02.2022 - 04.2022
- Coordinated and facilitated new hire orientations, delivering information on company policies, benefits,
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Worked with HR team to coordinate company events.
- Improved office efficiency by effectively managing internal communications and correspondence.
Management Trainee
Ambaab
06.2020 - 08.2020
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Leveraged strong negotiation skills to secure advantageous contracts with suppliers, resulting in cost savings for the organization.
- Strengthened leadership skills by overseeing projects.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone .
Education
Master of Hospital Administration - Health Administration
Prasana School of Public Health
Manipal, India07.2024
Bachelor of Commerce (Accounting And Finance) - Accounting And Finance
Pillai College of Arts , Commerce & Science
Mumbai, India03.2020
Skills
- Interpersonal Skills
- Patient Care
- Cross-functional collaboration
- Relationship Building
- Patient Confidentiality and Data Security
- Strategic Planning
- Schedule management
- Performance improvement
- Project management
- Microsoft Office
- Healthcare operations
- Staff Supervision
Accomplishments
- Received the "Best Employee Award" in 2023 for outstanding performance and contributions to team success.
Timeline
Operations Coordinator
Jupiter Hospital
06.2022 - 01.2024
Human Resources Intern
Jupiter Hospital
02.2022 - 04.2022
Management Trainee
Ambaab
06.2020 - 08.2020
Master of Hospital Administration - Health Administration
Prasana School of Public Health
Bachelor of Commerce (Accounting And Finance) - Accounting And Finance
Pillai College of Arts , Commerce & Science
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