Alluru Subodh
Senior Consultant
Summary
7 Years of professional IT experience in diversified skill set. Delivering resolutions to customers within stipulated time with excellent feedback rate. Mentoring a team of 15 members and delivering support to customers for MS Intune, MDM for o365 troubleshooting and break-fix. Hands-on in enrolling and troubleshooting all device platforms like windows, Android, IOS and MAC with respect to Intune. Deploying and troubleshooting various profiles and conditional access policies to the devices based on the Customers requirement. Proficient in creating and managing users, security& dynamic groups, Device limit and platform restrictions, MDM, and MAM policies to managed and unmanaged devices. Responsible for the whole team in supporting Intune administrators facing issues with Microsoft Intune, Microsoft Azure, and O365 MDM. Conducting and joining internal triages or training sessions on Intune and assisting with technical roadblocks. Experience in reproducing customer issues on all the device platforms and raising collaboration cases with different teams. Hands-on in Providing functional and technical support, troubleshooting, and diagnosing Hardware and Software problems. Experience in Deploying OS and configuring Pc’s, Workstations & Laptops including MacBook’s. Knowledge in Creating VM Machines and troubleshooting VM related Issues. Knowledge in troubleshooting Software and product License related issues & experience in installing and applying license for the Software’s. Knowledge in understanding Network related Issues and experience in troubleshooting issues with Lab Server Machines. Skilled in Configuring and troubleshooting Mac & Mobile devices and knowledge in Generating Enrolment Id’s to configure for business purpose. Proficient in understanding customer requirements and able to assist with the proper resolution. Knowledge in compliance related activities and experience in Validating the data and software’s. Experience in Creating KB articles and Flowcharts for the users and the new joiners in the team.
Overview
7
7
years of professional experience
Work History
Senior Consultant- Microsoft Intune
LTI Mindtree
04.2022 - Current
- Being a Tier-3 Engineer for Microsoft Intune handling all the escalations and helping team in resolving the cases with positive surveys
- As part of Microsoft support, acting as an End point of contact for all the Intune issues which are raised from different organizations
- Working on issues related to all device platform enrollments (BYOD and Corporate) like Windows, Android, IOS & Mac
- Proficient in troubleshooting Autopilot, Android Enterprise, ADE, Apple configurator, Azure AD join and register, Managing SCCM workloads and Bulk enrollments
- Hands-on in creating all kind of Policies, Profile configurations, Device Restrictions, creating users & groups & Deploying PowerShell scripts
- Troubleshooting deployment of different types of apps like Inhouse- LOB apps, Win32 apps, Store apps etc
- For all the device platforms
- Dealing with ABM to manage ADE enrollments and creating and syncing the VPP and enrollment tokens also expertise in all kinds of certificates like APNS, PKCS and etc
- Troubleshooting Windows 365 cloud PC connectivity and provisioning issues for business and enterprise customers.
Senior Associate IT Support Analyst
Synamedia India Pt. Ltd
10.2021 - 03.2023
- Handling all the escalated issues and managing the team in completing their tasks in time
- Resolving the Incidents and Tasks within SLA using Fresh Ticketing tool
- Creating and Managing users in Azure Active Directory
- Creating Generic Mail accounts and adding/removing the members using Exchange Admin Server
- Providing Bit-locker Keys, Assigning the required roles in Azure AD
- Managing users Mac books in Jamf server level & Managing Intune
- Enabling and Disabling User accounts in Onprem windows AD Server
- Creating the KB Articles in DMS sites for new Joiners
- Troubleshooting issues in all Windows, Mac, Linux & VM Machines.
Senior Engineer
Css Corp Pvt Ltd
12.2020 - 11.2020
- Assist & train other associates on Hardware, peripherals, network connections, external software, incident & problem management
- Imaging, configuring and installing systems issued to users
- Manage ticket queues in Support and updating inventory records via IT Asset Management and getting the issues resolved by coordinating and escalating them with internal teams
- Hands on Experience in areas of Application support, Software Distribution and Software Updates & Google applications & tools (Gsuite, Armada, Purser, Buganizer, Gallop (SAP- AM))
- Provisioning the devices and encrypting them with Enterprise support assets for the firm by creating the host records and suitable memory & OS
- Knowledge of Performance optimization of Windows/Linux/Mac/Chrome/Android/IOS for laptops, Workstations, Mobile device including reconfigurations, maintenance & upgrades
- Remote login to Virtual Machines for installation of software, checking configurations, troubleshoot, monitor and update applications and other proprietary software when required
- Performs administrations tasks such as identity and access management for all existing and new joiner (Onboarding & SSO) / leaver process, user management, security policies, documentation, communication messages to users
- Proficient in controlling administrator rights on VM infrastructure, Workstations & Laptops
- Troubleshoot and diagnose problems through customer interactions and assisting the team in the development of troubleshooting documents and training materials for recurring issues
- Manage ticket queues in Support and updating inventory records via IT Asset Management and getting the issues resolved by coordinating and escalating them with internal teams.
IT Service Desk Analyst
Collabera Technologies
06.2020 - 11.2020
- Troubleshooting of PDA Devices & Setup
- Work with various departments to improve detection of security threats and breaches
- Working for the Password Reset for the users in AD Server
- Routing the Hardware Issue Tickets to the Field Services
- Performing work in compliance within specified warranty requirements.
Administrator
Wipro Ltd
03.2018 - 06.2020
- Manage shared folder and devices through permission
- Familiarize end users on basic software, hardware and peripheral device operation
- Maintaining onboard Documents of the Customer
- Analyzing System alerts & escalating to appropriate authorities
- Report generation and analysis
- Responsible for tracking hardware and software inventory
- Handle tickets and client escalations
- Customize desktop hardware to meet user specifications and site standards
- Supporting for internal and external audits
- Networking in Domain environment, & troubleshooting
- Supporting for quarterly media reconciliation.
Desktop Support Engineer
IBM India Pvt Ltd
12.2016 - 03.2018
- Design and develop network, Optimize and consolidate existing IT infrastructure
- Troubleshooting hardware components
- Creating user accounts, managing devices, disks, maintaining windows update recovery, backup and upgrading the software’s
- Prioritize numerous issues of varying severity effectively managing the resolution of all issues within acceptable service levels.
Education
B. Tech (Civil)
Holy Mary institute of Technology, JNTUH
Skills
Adjustable Nature with ability to cope up with any kind of environmentProactive planner with abilities to make effective presentationsDisciplined and punctual professional with strong focus towards achieving goalSelf-motivate and Desire to learn new technology to improve my skill set
Accomplishments
- Awarded as a best employee in 2018 and 2019.
- Promoted to India-IT Compliance team and successfully handled almost all the compliance related activities at client location.
- Recognized by leads for my Extended Support to MAC and IOS devices in very less time.
- Received appraisals from End users at client locations right from the start of my journey in all projects.
Skills Profile
Windows (XP,7, 8 ,10,11), Linux (Cent OS, Red Hat, Ubuntu), IOS(EI Captain,Sierra, High Sierra, Mojave, Catalina, Big Sur), Rave, Service Now, BMC Remedy, Fresh Ticketing Tools, Nexthink Finder
Timeline
Senior Consultant- Microsoft Intune
LTI Mindtree
04.2022 - Current
Senior Associate IT Support Analyst
Synamedia India Pt. Ltd
10.2021 - 03.2023
Senior Engineer
Css Corp Pvt Ltd
12.2020 - 11.2020
IT Service Desk Analyst
Collabera Technologies
06.2020 - 11.2020
Administrator
Wipro Ltd
03.2018 - 06.2020
Desktop Support Engineer
IBM India Pvt Ltd
12.2016 - 03.2018
B. Tech (Civil)
Holy Mary institute of Technology, JNTUH