Allwin Sam
Customer Success Manager(11+ Yrs Exp)
Chennai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
CUSTOMER SUCCESS MANAGER
EZETAP MOBILE SOLUTIONS
Chennai
03.2018 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
ACCOUNT MANAGER
TIMES OF INDIA GROUP, TBS
Chennai
06.2015 - 11.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified key entry points to enhance market penetration and maximize returns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed and implemented strategies to increase client retention.
- Liaised with marketing and sales teams to develop targeted campaigns.
Senior Sales Executive
NIITIMPERIA
Chennai
05.2013 - 06.2015
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Business Development Executive
Aqua Designs India Private Limited
Chennai
05.2011 - 04.2013
- New project Leeds and enquiry generation from various tender portals
- Prepare an effective marketing plan for winning projects
- Developing strategic plan for improving sales
- Meeting clients and Site visits in Bangalore, Hyderabad,kerela and Tamilnadu
- Maintained good relationships with clients and assisted in working
- Preparing corporate presentation according to various clients and industries
- Formation of sales cluster
- Clients follow up, getting feedback, customer care service.
Education
MBA - Marketing And International Business
Karunya School of Management
Coimbatore 05.2009 - 05.2011
BE - COMPUTER SCIENCE
SATHYABAMA UNIVERSITY
01.2005 - 08.2009
Higher Secondary - Computerscience
DON BOSCO MAT.HR.SEC.SCHOOL
Chennai 04.2001 - 04.2005
Skills
Key accounts development
Inter-department collaboration
Staff mentoring & leadership
Team Building
Training and mentoring
Customer Relations
Business administration
Timeline
CUSTOMER SUCCESS MANAGER
EZETAP MOBILE SOLUTIONS
03.2018 - Current
ACCOUNT MANAGER
TIMES OF INDIA GROUP, TBS
06.2015 - 11.2017
Senior Sales Executive
NIITIMPERIA
05.2013 - 06.2015
Business Development Executive
Aqua Designs India Private Limited
05.2011 - 04.2013
MBA - Marketing And International Business
Karunya School of Management
05.2009 - 05.2011
BE - COMPUTER SCIENCE
SATHYABAMA UNIVERSITY
01.2005 - 08.2009
Higher Secondary - Computerscience
DON BOSCO MAT.HR.SEC.SCHOOL
04.2001 - 04.2005