Summary
Work History
Education
Skills
Languages
Timeline
Generic
ALMAZ MA

ALMAZ MA

Mysore

Summary

Resourceful Travel Consultant known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Work History

Tourism Hospitality

HOLIDAY EXPLORES
Mysore
  • Trained new tour guides in presentation skills, customer service, and safety protocols.
  • Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
  • Delivered guided tours, presenting scripted information and answering questions.

Customer Care Executive

ICCS VOICE PROCESS
Mysore
  • Produced thorough, accurate and timely reports of project activities.
  • Created and managed budgets for travel, training, and team-building activities.
  • Assisted customers with product selection based on individual needs.

Education

BBA (T&H) - Tourism And Hospitality

SBRR Mahajanas First Grade College
Mysore
01-2022

12th PUC - Computer Science

Cauvery PU College
Kodagu
01-2019

SSLC -

Gonikoppal High School
Gonikoppal
01-2017

Skills

  • Tourist management
  • Tour operator
  • Travel agency guide
  • Complaint handling
  • Customer support
  • Excellent problem-solving skills
  • MS word, excel, and outlook
  • Hotel booking experience
  • Itinerary planning
  • Global destinations
  • Answering client questions
  • Travel recommendations

Languages

Hindi
First Language
English
Advanced
C1
Malayalam
Proficient
C2
Kannada
Proficient
C2
Urdu
Proficient
C2

Timeline

Tourism Hospitality

HOLIDAY EXPLORES

Customer Care Executive

ICCS VOICE PROCESS

BBA (T&H) - Tourism And Hospitality

SBRR Mahajanas First Grade College

12th PUC - Computer Science

Cauvery PU College

SSLC -

Gonikoppal High School
ALMAZ MA