ALOK KUMAR
Technical Support Engineer
New Delhi
Summary
Experience Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Server Support Engineer
Intensity Global Technologies Pvt. Ltd
09.2021 - Current
- Provided consistent level of support for Windows servers and backup management.
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Communicated with clients to verify roots and causes of computer problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Diagnosed and resolved hardware and software issues.
- Collaborated with cross-functional teams to address complex server issues, resulting in improved system stability.
- Upgraded operating systems and computer software to perform compatibility with programs.
Education
GTI DIPLOMA - Mechanical Engineering
LAKSHYA TECHNICAL CAMPUS
08.2017 - 08.2020
INTERMEDIATE - Science Education
NALANDA PUBLIC SIKSHA NIKETAN INTER COLLEGE
BANKAGAON, LAKHIMPUR KHERI 03.2016 - 03.2018
HIGH SCHOOL - ALL SUBJECTS
NALANDA PUBLIC SHIKSHA NIKETAN INTER COLLEGE
03.2014 - 03.2015
Skills
Google Drive
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Office 365
Microsoft Outlook
VM basic
Application installations
Hardware and software installation
undefinedCertification
HPE PROLIENT
Technical Profile
- Google Drive
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Office 365
- Microsoft Outlook
- Ad integration
- VM basic
Timeline
Server Support Engineer
Intensity Global Technologies Pvt. Ltd
09.2021 - Current
GTI DIPLOMA - Mechanical Engineering
LAKSHYA TECHNICAL CAMPUS
08.2017 - 08.2020
INTERMEDIATE - Science Education
NALANDA PUBLIC SIKSHA NIKETAN INTER COLLEGE
03.2016 - 03.2018
HIGH SCHOOL - ALL SUBJECTS
NALANDA PUBLIC SHIKSHA NIKETAN INTER COLLEGE
03.2014 - 03.2015
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