Alok Kumar
Bulandshahr
Summary
Dynamic Branch Manager at Kalra Shukla Classes with a proven track record in training program development and customer relationship management. Successfully enhanced team performance and achieved significant growth through strategic sales initiatives. Proficient in Excel and dedicated to fostering a collaborative environment that drives results and elevates service delivery.
Overview
1
1
Certification
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Branch Manager in sales
Kalra Shukla Classes
Lucknow
07.2026 - Current
- Managed daily operations and ensured smooth workflow in branch activities.
- Developed and implemented effective training programs for new staff members.
- Oversaw scheduling and resource allocation to meet classroom needs efficiently.
- Led communication between faculty, students, and parents to address concerns.
- Monitored compliance with educational standards and organizational policies consistently.
- Facilitated regular staff meetings to enhance collaboration and address challenges.
- Enhanced customer service by resolving inquiries and promoting a positive environment.
- Managed staff scheduling, hiring and training processes.
Sales Manager
Hostelo India Pvt. Ltd.
Lucknow
04.2024 - 12.2025
- Developed and maintained strong customer relationships to enhance service delivery.
- Coordinated sales team activities to achieve daily operational goals effectively.
- Managed inventory levels and ensured product availability for customer needs.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings to discuss performance, challenges, and action plans with staff.
- Collaborated with cross-functional teams to streamline sales processes and communications.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
Education
Bachelor in Technology - Computer Science
JMS College
Ghaziabad, India 07.2022 - 07.2025
Polytechnic Diploma
VIIT , IndiaSkills
- Training program development
- Customer relationship management
- Sales strategy formulation
- Staff supervision
- Excel
- HTML
- JAVA
Certification
- JAVA
Timeline
Branch Manager in sales
Kalra Shukla Classes
07.2026 - Current
Sales Manager
Hostelo India Pvt. Ltd.
04.2024 - 12.2025
Bachelor in Technology - Computer Science
JMS College
07.2022 - 07.2025
Polytechnic Diploma