MS Office
Hi, I’m
Alok Pandey
Hotelier
Lucknow
Summary
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management
and problem-solving skills. Sharp focused on increasing patronage
and boosting revenues. Offering exemplary food safety skills and
team development skills.
Overview
10
years of professional experience
3
Certifications
3
Languages
Work History
Acoustic Restaurant And Art Gallery & Circle3Cafe And Restaurant(Pre-Opening), Riyadh
Restaurant Manager
2022.06 - 2023.10 (1 year & 4 months)
Job overview
- Ensuring incoming staff complies with company policy.
- Training staff to follow restaurant procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Organizing schedules & Keeping track of employees' hours.
- Recording payroll data.
- Ordering food, linens, gloves and other supplies while staying within budget limitations.
- Ensuring all end of day cash outs are correctly completed.
- Interviewing/recruiting new employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Interacting with guests to get feedback on product quality and service levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
InterContinental Hotels Group (Pre-Opening), Jeddah
Assistant Restaurant Manager
2021.01 - 2021.09 (8 months)
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed and implemented strategies to improve revenue and profitability.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Created and maintained detailed financial records and reports to inform future strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
The Ritz-Carlton (Pre-Opening), Jeddah
Food and Beverage Supervisor
2016.12 - 2021.01 (4 years & 1 month)
Job overview
- Inspect grooming and attire of all staff, and rectify any deficiencies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Ananda In The Himalayas (Wellness Resort), Rishikesh
Food and Beverage Associate
2016.01 - 2016.10 (9 months)
Job overview
- Gained rich experience of working in wellness resort and spa as server in all-day dining restaurant.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Mövenpick Hotel & Resorts, Bangalore
Food and Beverage Associate
2014.01 - 2015.12 (1 year & 11 months)
Job overview
- Started career with this Swiss brand of hotels.
- Host guest experience and is ambassador of all food and beverage items and goodwill.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Education
Uttar Pradesh Technical University , Lucknow, India
Bachelor of Hotel Management from Hospitality Management & Catering Technology
2010.07 - 2014.08 (4 years & 1 month)
Skills
To seek and maintain full-time position that offers professionalundefined
Software
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 25-30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Certificate of Accomplishment, Marriott Great Food Safety Training, The Ritz-Carlton, Jeddah
Timeline
Participation in Coffee Training, Illy
2023-05
Restaurant Manager
Acoustic Restaurant And Art Gallery & Circle3Cafe And Restaurant(Pre-Opening)
2022.06 - 2023.10 (1 year & 4 months)
Assistant Restaurant Manager
InterContinental Hotels Group (Pre-Opening)
2021.01 - 2021.09 (8 months)
Certificate of Accomplishment, Marriott Great Food Safety Training, The Ritz-Carlton, Jeddah
2019-03
Special Coffee Training Program, The Ritz-Carlton, Jeddah
2018-03
Food and Beverage Supervisor
The Ritz-Carlton (Pre-Opening)
2016.12 - 2021.01 (4 years & 1 month)
Food and Beverage Associate
Ananda In The Himalayas (Wellness Resort)
2016.01 - 2016.10 (9 months)
Food and Beverage Associate
Mövenpick Hotel & Resorts
2014.01 - 2015.12 (1 year & 11 months)
Uttar Pradesh Technical University
Bachelor of Hotel Management from Hospitality Management & Catering Technology
2010.07 - 2014.08 (4 years & 1 month)
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