ALOK SAHOO
Bhubaneswar
Summary
Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork. Work directly with Vendors to establish Statements of Work, manage Scope-to-Actuals conversations Acts as an extension of the manager and provides performance feedback to management on employees. Improve complex operational processes, perform effective escalation management and provide "quick fix" solutions Organize and maintain the stockroom with the Store Manager , Assistant Manager, and Keyholders Assist as requested in identifying opportunities for improvement in work processes, training programs, etc.
Overview
7
7
years of professional experience
Work History
Area Operations Manager
TRACKON COURIORS PVT LTD
BHUBANESWAR, INDIA
01.2024 - 10.2026
- Lead and manage a team of operational staff, providing guidance and support to ensure optimal performance.
- Develop and implement strategies to streamline operations and increase efficiency.
- Oversee the planning and execution of daily operations, ensuring all tasks are completed on time and within budget.
- Monitor key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.
- Collaborate with other departments to coordinate cross-functional initiatives and projects.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Identify and implement best practices to enhance operational processes and procedures.
- Analyze data and trends to make informed decisions and drive continuous improvement.
- Manage relationships with vendors, suppliers, and other external partners.
- Provide regular reports and updates to senior management on operational performance and achievements.
LEAD ASSOCIATE
SHADOWFAX TECHNOLOGY PVT LTD
BHUBANESWAR
09.2022 - 10.2026
- Accountable for overall Hub Operations as per operational standards
- Ensuring Customers are delighted at all times
- Promptly and effectively manage customer escalations
- Ensuring employee engagement initiatives are implemented
- Comply with 100% ZTP (Zero Tolerance Policy)
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required
- Budgeting and Accounting Cash and Hub Impress / Petty Cash expenses as appropriate
- SOP Adherence at all times and compliance with Service Level Agreement
- Maintain the cost per shipment (CPS) as per budget
- Ensure Profitable operations
- Coordinate with respective departments and adhere to commercial and statutory compliance
- Conduct team meetings, motivate team and control attrition
- Fill gaps in employee head count within turnaround time
- Ensure team leaders and other hub team members are trained well
- Managing environmental bodies
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility and shipment at all times
- Maintain high quality facility and people hygiene
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps
- Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate
- Escalate any information related to the organization to appropriate departments and seniors for taking necessary actions
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly
- Coordination and execution with local vendors
- Accountable for all recoveries
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard
- Accountable for stock audit, reconciliation and accuracy at any point of time
- Monitoring Team Leader's performance, tracking of undelivered shipment on real-time basis and taking proactive action for delivery.
TEAM LEADER
SITICS LOGESTICS SOLUTION PVT LTD
BHUBANESWAR
05.2022 - 07.2022
- Managing all type of courier of all Odisha
- Handling day-to-day activities of branch filed staff
- Looking customer complains & resolves the issue
- Maintaining delivery & pickup of the entire Bhubaneswar Branch
- Preparing daily run sheet & arrange them out for delivery.
TEAM LEADER
FLIPKART
RAJRANPUR
06.2021 - 03.2022
- Looking customer complains & resolves the issue
- Controlling both branch franchisee & delivery Agent day today
- Comply with 100% ZTP (Zero Tolerance Policy)
- SOP Adherence at all times and compliance with Service Level Agreement.
SORTER
FLIPKART
BHUBANESWAR
09.2019 - 05.2021
- Inbound & outbound operations
- Maintaining delivery & pickup
- Preparing daily run sheet & arrange them out for delivery
- Follow up PODS & updating
- Maintain fuel log book & monthly attendance of staff.
Education
10TH -
GOVT BOYS HIGH SCHOOL UNIT-8 BBSR - BHUBANESWAR
07.2014
Bachelor of Arts -
D.R NAYAPALLI COLLEGE - BHUBANESWAR
06.2020
12TH -
D.R NAYAPALLI COLLEGE - BHUBANESWAR
06.2016
MBA in Logistics Management and Operations Management -
IIBM Institute of Business Management
Skills
- Cash management
- Promotions
- Stock counting
- Customer service
- Making all type of dat
- Providing all reports
- Good excel knowledge
- VLOOKUP
- PIVOT TABEL
- PGDCA and Tally
Personal Information
- Hobbies: Politics, Social service, Watching news, Social networking, Playing cricket
- Father's Name: Jayadeb Sahoo
- Age / Date of birth: 09/04/1999
Additional Information
ALOK SAHOO has 4.2 years of hands-on experience in managing Leadhub operations. Excellent organizational skills, detail-oriented with the ability to handle multiple assignments. Expert knowledge of the rules of governance and project lifecycle methodologies; considerable knowledge of Project Management concepts and principles
Timeline
Area Operations Manager
TRACKON COURIORS PVT LTD
01.2024 - 10.2026
LEAD ASSOCIATE
SHADOWFAX TECHNOLOGY PVT LTD
09.2022 - 10.2026
TEAM LEADER
SITICS LOGESTICS SOLUTION PVT LTD
05.2022 - 07.2022
TEAM LEADER
FLIPKART
06.2021 - 03.2022
SORTER
FLIPKART
09.2019 - 05.2021
10TH -
GOVT BOYS HIGH SCHOOL UNIT-8 BBSR - BHUBANESWAR
Bachelor of Arts -
D.R NAYAPALLI COLLEGE - BHUBANESWAR
12TH -
D.R NAYAPALLI COLLEGE - BHUBANESWAR
MBA in Logistics Management and Operations Management -
IIBM Institute of Business Management