Alok Shrivastava
SAFe Scrum Master | SAFe Agile Enthusiast | Project Manager | IT Service Delivery and Operations
New Delhi
Summary
Agile professional with strong expertise in guiding teams through project lifecycles using Scrum methodologies. Known for fostering collaboration, driving continuous improvement, and delivering results. Adept at navigating changing requirements, ensuring timely delivery, and maintaining high standards. Skilled in project management, risk assessment, and stakeholder communication. Reliable and adaptable team leader with focus on achieving project goals.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Agile Scrum Master, Project Manager
Vodafone Services India Pvt Ltd
12.2021 - Current
- Facilitated over 100 Agile ceremonies, including PI Planning and Sprint Reviews, improving team efficiency.
- Collaborated with cross-functional teams to resolve impediments, leading to significant increase in project delivery speed.
- Implemented Jira for issue tracking and agile management, resulting in a 25% reduction in tracking errors and increased transparency.
- Trained 5 new team members on SAFe principles, enhancing team agility and readiness for PI Objectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
- Reported key metrics to stakeholders, ensuring alignment with project goals, leading to a project completion
- Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
- Managed risks proactively by anticipating potential issues and creating mitigation plans.
- Directed cross-team collaboration sessions, fostering communication across respective departments and synchronizing project milestones.
- Mentored team members in Agile methodologies, resulting in two appreciations awards within a year.
IT Manager
Tech Mahindra
12.2019 - 11.2021
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Splz Senior Infrastructure Engineer
Mphasis
11.2018 - 02.2019
IND IT Support Specialist II (shift Manager)
Alight Solutions
11.2014 - 10.2017
Assistant. Manager IT
Thomascook
05.2011 - 11.2014
Team Leader
Igate Global Solutions
10.2009 - 04.2011
Desktop Support Engineer
Shyam Infotech
06.2006 - 06.2008
Education
MBA - Computer And Information Systems
Sikkim Manipal University
New Delhi, India 04.2001 -
PGDCA - Information And Computer Systems
Ewing Christian College
Prayagraj, India 04.2001 -
Bachelor of Science - Biology, Chemistry, Zoology
KADC Allahabad
Prayagraj, India 04.2001 -
10+2 -
JLM IC Hanumant Nagar Phoolpur
Prayagraj, India 04.2001 -
High School Diploma -
Gomti Inter College, Phoolpur
Prayagraj, India 04.2001 -
Skills
Product owner collaboration
Certification
SAFe 5 Scrum Master
Timeline
SAFe 6 Scrum Master
11-2024
SAFe 5 Scrum Master
04-2023
PRINCE2
01-2022
Agile Scrum Master, Project Manager
Vodafone Services India Pvt Ltd
12.2021 - Current
IT Manager
Tech Mahindra
12.2019 - 11.2021
Splz Senior Infrastructure Engineer
Mphasis
11.2018 - 02.2019
IND IT Support Specialist II (shift Manager)
Alight Solutions
11.2014 - 10.2017
Assistant. Manager IT
Thomascook
05.2011 - 11.2014
Team Leader
Igate Global Solutions
10.2009 - 04.2011
Desktop Support Engineer
Shyam Infotech
06.2006 - 06.2008
MBA - Computer And Information Systems
Sikkim Manipal University
04.2001 -
PGDCA - Information And Computer Systems
Ewing Christian College
04.2001 -
Bachelor of Science - Biology, Chemistry, Zoology
KADC Allahabad
04.2001 -
10+2 -
JLM IC Hanumant Nagar Phoolpur
04.2001 -
High School Diploma -
Gomti Inter College, Phoolpur
04.2001 -
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