Alok Singh

• Collaborated with colleagues and support staff to maximize team efficiency.
• Monitored partner performance and provided feedback on areas of improvement.
• Developed and implemented strategies to enhance partner relations.
• Conducted settlement negotiations and trial for property case with nogotiable amont in counterclaims.

• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Developed open and professional relationships with team members to facilitate effective issue resolution.

• Jan2022 till Jun2022 worked in Fareportal in CheapOair process as a senior process associate.
• Documented performed work accurately and thoroughly, recording clear data for further evaluation.
• Mentored employees to maximise team performance.
• Worked in GDS sabre, amadeus and Farelogix

• Kept detailed records of customer interactions for future reference.
• Trained and mentored employees to maximise team performance.
• worked in GDS sabre Amadeus and Farelogix

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• Resolved customer queries promptly using de-escalation techniques.
• Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
• Guided customers through returns and refund protocol to streamline processes.
• Provided exceptionally high levels of customer service via live chat, email, phone and social media.

• Resolved customer queries promptly using de-escalation techniques.
• Onboarded new customers by creating accounts and setting up personal details using CRM software.
• Maintained advanced product knowledge to ensure customers received accurate information.
• Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
• Guided customers through returns and refund protocol to streamline processes.