Sushmita Kanojia
New Delhi
Summary
Experienced operations and travel support professional with hands-on experience in airline ticketing, corporate travel operations, queue management, and customer support. Skilled in Sabre and Amadeus GDS systems for ticket issuance, reissuance, exchanges, and schedule change handling. Proven ability to manage high‑volume cases, resolve booking discrepancies, and deliver accurate solutions within defined TAT and SLA standards.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Work History
Process Associate (Egencia)
IGT Solutions Pvt. Ltd.
02.2024 - Current
- Handle corporate travel cases including ticket issuance, reissuance, exchanges, MCO processing, and residual refunds using Sabre.
- Manage queues such as Reject, ASC (Air Schedule Change), Dupe, Exchange, and Fraud.
- Communicate with passengers via email regarding schedule changes, TSA issues, booking discrepancies, and ticket problems.
- Tag and update PNRs in internal systems to ensure proper case tracking and resolution.
- Maintain accuracy and quality while handling high‑volume ticketing and queue operations.
Operations Executive
OLX Autos
01.2022 - 10.2023
- Managed RC transfer operations and documentation verification including challan, legal checks, and Vahan verification.
- Handled dealer and seller escalations and ensured quick resolution of operational issues.
- Assisted customers with RC transfer procedures, OTP issues, and party peshi requirements.
- Processed refunds for scrap and non‑scrap RCD cases after successful RC transfers.
Travel Executive
Radical Minds Technologies (MakeMyTrip Process)
08.2020 - 11.2021
- Handled inbound calls related to international flight amendments and travel changes.
- Used Amadeus GDS commands to manage PNRs, ticket modifications, and itinerary updates.
- Assisted customers with date changes, cancellations, and trip amendment requests.
- Provided end‑to‑end customer support to ensure smooth travel modifications.
Loan Officer
Millennial Card Technologies Pvt. Ltd.
01.2019 - 07.2020
- Managed loan processing and underwriting activities for the PhoneParLoan application.
- Handled customer queries, loan approvals, and documentation verification.
- Managed loan recovery activities and responded to customer reviews and support requests.
Education
Bachelor of Arts - Pursuing
Chaudhary Devi Lal University
Sirsa12th - Delhi
CBSE Board
Delhi10th - Delhi
CBSE Board
DelhiSkills
- Sabre GDS
- Amadeus GDS
- Corporate Travel Operations
- Queue Management
- Customer Support & Communication
- Problem Solving
- Operations Coordination
- Time Management
- Attention to Detail
Accomplishments
- Employee of the Month – Phone Par Loan (06/01/19)
- Employee of the Month – Phone Par Loan (07/01/19)
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Process Associate (Egencia)
IGT Solutions Pvt. Ltd.
02.2024 - Current
Operations Executive
OLX Autos
01.2022 - 10.2023
Travel Executive
Radical Minds Technologies (MakeMyTrip Process)
08.2020 - 11.2021
Loan Officer
Millennial Card Technologies Pvt. Ltd.
01.2019 - 07.2020
Bachelor of Arts - Pursuing
Chaudhary Devi Lal University
12th - Delhi
CBSE Board
10th - Delhi
CBSE Board