Alok Singh

• Collaborated with colleagues and support staff to maximize team efficiency.
• Monitored partner performance and provided feedback on areas of improvement.
• Developed and implemented strategies to enhance partner relations.
• Conducted settlement negotiations and trial for property case with negotiable amount in counterclaims.

• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Developed open and professional relationships with team members to facilitate effective issue resolution.

• Functioned as senior process associate in CheapOair process at Fareportal from Jan 2022 to Jun 2022.
• Utilised GDS systems Sabre, Amadeus, and Farelogix for effective booking management and customer support.
• Documented work with accuracy and thoroughness, ensuring clarity of data for evaluation and decision-making.

• Kept detailed records of customer interactions for future reference.
• Trained and mentored employees to maximise team performance.
• worked in GDS sabre Amadeus and Farelogix

Resolved customer queries using de-escalation techniques to maintain service quality.

• Provided exceptionally high levels of customer service via live chat, email, phone and social media.
• Guided customers through returns and refund protocol, ensuring smoother processes and improved customer experience.
• Analysed customer concerns to identify trends and improve overall satisfaction.
• Provided customers with follow-up emails and other documentation to promote customer support excellence.

• Resolved customer queries using de-escalation techniques to enhance customer satisfaction.
• Guided customers through returns and refunds, simplifying protocols for a smoother experience.
• Provided follow-up emails and documentation to ensure clarity in customer support.