Aloke Biswas
Kolkata
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
26
26
years of professional experience
Work History
System Support Engineer
Bard Roy Infotech Pvt.
Kolkata
08.2020 - 12.2021
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained computer systems, installed and upgraded new systems.
- Worked effectively in both independent and team environments to exceed IT goals.
- Worked with various departments on integrating new processes for software and manual usage.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
System Administrator
BKP FOUR PVT LTD.
Kolkata
06.2018 - 10.2020
- Served as subject matter expert on proposed technology purchases.
- Adopted cost-effective, useful solutions to implement into current systems.
- Worked with users to determine areas of technology in need of improved usability.
- Implemented internet and intranet applications on multiple platforms.
- Integrated and updated software products to boost system compatibility.
- Detailed upcoming software upgrades and system sprints to team members.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
Technical-support-specialist
Press Trust Of India
Kolkata
06.1995 - 10.2017
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Drove improvements to Technical, Hardware and software skills.
- Monitored customer lines at POS and opened additional registers to expedite sale process.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Education
Brainware Computer Institute - Computer Hardware And Software Course
Brainware Computer Institute
Kolkata 12.1998
B.A. - Humanities
Vidyasagar College
Kolkata 07.1998
Higher Secondary Examination - Humanities
Sarat Chandra Sur Institution
Kolkata 05.1996
Skills
- System Log Maintenance
- Wide Area Network (WAN)
- Printers and Peripherals
- Local Area Network (LAN)
- System and Network Security
- Windows Server 2003
- Project Support
- Hardware Installation and Maintenance
- Technical Guidance
- Hardware and Software Integration
- Equipment Operator Training
- Technical Support and Assistance
- Customer Inquiries
- Software and Hardware Issues
Languages
English
Bengali
Hindi
Timeline
System Support Engineer
Bard Roy Infotech Pvt.
08.2020 - 12.2021
System Administrator
BKP FOUR PVT LTD.
06.2018 - 10.2020
Technical-support-specialist
Press Trust Of India
06.1995 - 10.2017
Brainware Computer Institute - Computer Hardware And Software Course
Brainware Computer Institute
B.A. - Humanities
Vidyasagar College
Higher Secondary Examination - Humanities
Sarat Chandra Sur Institution
Similar Profiles
Chandan PramanikChandan Pramanik
Channel Partner Development Manager at Fortinet Technologies India Pvt LtdChannel Partner Development Manager at Fortinet Technologies India Pvt Ltd
Kuldeep SinghKuldeep Singh
Asst. General Manager at Bhutani Infra Pvt. Ltd, Digi Infotech Pvt. LtdAsst. General Manager at Bhutani Infra Pvt. Ltd, Digi Infotech Pvt. Ltd
Vinod Kumar MeruvaVinod Kumar Meruva
Assistant Manager - Travel at Verse Innovation Pvt Ltd/Eterno infotech Pvt Ltd (Josh/Dailyhunt)Assistant Manager - Travel at Verse Innovation Pvt Ltd/Eterno infotech Pvt Ltd (Josh/Dailyhunt)
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital