Alokesh Bhattacharjee
Hyderabad
Summary
Specialist with strong problem-solving skills and proactive approach to tackling complex challenges. Demonstrates proven track record in delivering innovative solutions that drive efficiency and productivity. Adept at collaborating with cross-functional teams to achieve strategic goals and enhance operational performance. Committed to continuous improvement and fostering culture of excellence within organisations.
Total experience= 11+ years
Customer experience = 7 years
4+ years of experience in account management with Vodafone, Aircel account as a B2B engagement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sr. Experience Specialist (Product Management)
Verizon
08.2025 - Current
- Collaborated cross-functionally across engineering, design, and compliance teams to ship highly personalized experiences.
- Managed end-to-end deployment of product features for digital and retail users, ensuring alignment with user needs.
- Analysed the data and customer feedback to identify opportunities for product enhancements and new feature development.
- Coordinated beta testing phases, identifying and resolving issues to optimise user experience before full-scale launch.
- Led agile ceremonies including backlog grooming and refinement, translating high-level goals into clear user stories with objective acceptance criteria.
- Presented product updates and strategic plans to stakeholders and executive teams, securing buy-in and resources for initiatives.
- Brainstormed and integrated cutting-edge AI/ML technologies to future-proof platform performance
Customer Success Manager
Ubona Technologies
Bengaluru
10.2020 - 07.2026
- Led the development and implementation of a digital customer experience strategy, significantly enhancing user engagement and satisfaction.
- Analyzed and optimized end-to-end customer journey mapping, improving the onboarding experience and Streamlined omnichannel customer interactions ensuring a consistent experience and boost in engagement.
- Visualised and analysed customer interactions, identifying pain points and opportunities for improvement.
- Facilitated organisations' understanding and enhancement of payment experience by addressing pain points and optimising touchpoints to ensure a seamless payment process.
- Gen AI-enabled Renewal Bot for Collections solution designed to streamline and automate the process of collecting payments, managing renewals, and reducing churn by proactively engaging customers with personalised, intelligent interactions.
- Designed a drop-off AI enabled conversational BOT journey for loan management system to ensure better customer experience with co- browsing and agent assistant.
- Work closely with engineering, design and sales teams to deliver the product and better customer experiences.
- Use data to segment customers and understand their preferences and expectations with pre & post analysis.
- Embraced principles of flexibility, collaboration, and continuous improvement using agile to deliver high-quality products that meet customer needs.
Assistant Manager Marketing Consultant
Flytxt Mobile Solutions
05.2018 - 10.2020
- Working with the Vodafone Marketing & Product Team on process of planning, executing, tracking, analyzing, and optimizing marketing campaigns across multiple channels to achieve specific business goals such as increasing awareness, driving customer engagement, and boosting sales or conversions.
- Executed targeted marketing campaigns based on customer segmentation and usage patterns, including behavioural insights and data usage
- Managed to generate INR 0.5 to 1Mn/month on incremental Positive ROI
- Analysed business performance and customer retention strategies focusing on business analytics and churn management
- Developed retention and operational strategies to deliver premium customer service cost-effectively
- Building Strategy with Vodafone Product Team on different product Segmentation, Support Product management Team of Vodafone with business analysis, recommendation, insights of new and existing campaigns
- Mediated with technical team to get comprehensive delivery schedules for the services and convey it thereby to the respective clients
Key Accounts Executive
CompuGain Solutions (India) Pvt ltd
09.2017 - 04.2018
- Executed email campaigns and leveraged social and professional media platforms, particularly LinkedIn, to reach potential clients
- Identified and researched potential prospects, maintaining an updated database to support targeted outreach for product/solution
- Collaborated with stakeholders to develop tailored RFPs that met specific business requirements
- Developed POCs for client demonstrations to showcase the product/solution effectiveness
- Presented technological offerings such as Chatbot Solutions, Microservices, and Big Data analytics to potential clients
- Prepared comprehensive minutes of meeting (MOM) to capture key discussion points including project scope, customization needs, timelines, commercial proposals, and next steps
Assistant Manager Business Operation
Netxcell Pvt. Ltd
02.2014 - 08.2017
- Maintained strong client relations to identify requirements and deliver tailored product solutions.
- Analysed data to evaluate past performance and identify business enhancement opportunities.
- Sharing Daily/Weekly/Monthly reports with actionable insights
- Coordinating with internal SD & Operations team on the business logic to be implemented on packs getting launched
- Feasibility check of the requirement with internal stakeholders
- Developed marketing campaigns based on client specifications in UI, applying logical frameworks to ensure alignment with client needs.
- Performing regular internal Audits as well as assisting external audit teams to ensure the deliverables as per contract
Education
PGDM - International Business
Carlton Business School
01-2020
Skills
- AI integration
- Digital Automation
- Data analysis
- Customer Journey Mapping
- Customer segmentation
- SAAS
- Agile methodologies
- Cross-functional collaboration
- Client engagement
- Excel
- MS Office
Certification
- Google AI Professional certification
- Google AI Essentials certificate
Custom
www.linkedin.com/in/alokeshbhattacharjee
Personal Information
Total Experience: 11 Years 0 Month
Timeline
Sr. Experience Specialist (Product Management)
Verizon
08.2025 - Current
Customer Success Manager
Ubona Technologies
10.2020 - 07.2026
Assistant Manager Marketing Consultant
Flytxt Mobile Solutions
05.2018 - 10.2020
Key Accounts Executive
CompuGain Solutions (India) Pvt ltd
09.2017 - 04.2018
Assistant Manager Business Operation
Netxcell Pvt. Ltd
02.2014 - 08.2017
PGDM - International Business
Carlton Business School