Alok Gupta
Jaipur
Summary
Results-driven Salesforce QA professional with extensive experience at Amgen, specializing in test automation and defect tracking. Proven ability to enhance software quality through effective test case development and collaboration. Skilled in Agile methodologies and problem-solving, contributing to improved testing efficiency and application stability.
Overview
7
7
years of professional experience
14
14
Certifications
Work History
Salesforce QA
Amgen
03.2025 - Current
- Working on Robotic Testing using Copado Robotic Testing (CRT) for Salesforce and enterprise applications.
- Designing, developing, and maintaining automated test cases for web-based applications using Copado Robotic Testing tools.
- Involved in end-to-end test automation including test planning, test design, execution, and reporting.
- Automating regression, smoke, and functional test scenarios to ensure application stability after deployments.
- Integrating automated test suites into CI/CD pipelines to support continuous testing.
- Collaborating with developers, QA teams, and business stakeholders to understand requirements and convert them into automation scripts.
- Identifying, logging, and tracking defects and supporting issue resolution with development teams.
- Performing test data preparation and environment validation for accurate test execution.
- Monitoring test execution results and generating test reports and dashboards for stakeholders.
- Contributing to improvement of test automation framework, reusability, and best practices.
Software QA Consultant
Salesforce
09.2022 - 03.2025
- Worked on test automation for Salesforce applications using Copado Robotic Testing (CRT).
- Designed, developed, and maintained automated test cases for Salesforce modules including standard and custom objects.
- Performed end-to-end functional, regression, and smoke testing for Salesforce releases.
- Automated business processes such as Lead, Opportunity, Account, Case, and custom workflows.
- Integrated automated test scripts with CI/CD pipelines to enable continuous testing during Salesforce deployments.
- Collaborated with Salesforce developers, admins, and business analysts to understand requirements and translate them into automated test scenarios.
- Validated Salesforce UI, data integrity, workflows, validation rules, and integrations through automated testing.
- Logged, tracked, and verified defects using defect management tools and supported resolution with development teams.
- Prepared and managed test data in Salesforce environments (Sandboxes/UAT).
- Generated test execution reports and dashboards to provide release quality insights to stakeholders.
- Contributed to improving automation coverage, script reusability, and testing best practices within the Salesforce ecosystem.
Software QA Consultant
IBM
10.2021 - 09.2022
- Worked for ABB Company Project (formerly ASEA Brown Boveri, is a Swedish-Swiss multinational corporation headquartered in Zürich, Switzerland, operating mainly in robotics, power, heavy electrical equipment, and automation technology areas)
- Provided excellent customer service and technical support for software applications
- Assisted in the training of end users on software applications and provided troubleshooting assistance
- Utilized various tools (Data loader, data export) solutions
- Analyzed and identified gaps in software processes and developed solutions to improve the system's performance.
- Test Planning and Execution: Develop comprehensive test plans and test cases based on functional and technical requirements. Execute manual and automated tests to ensure the Salesforce system meets business needs and is free of critical defects.
- Defect Management: Identify, document, and track defects using issue tracking tools. Work with development teams to prioritize and resolve issues promptly.
- Automation: Design, develop, and maintain automated test scripts and frameworks using Salesforce testing tools and technologies to improve testing efficiency and coverage.
- Collaboration: Work closely with business analysts, developers, and other stakeholders to understand requirements, provide feedback, and ensure that the Salesforce solution aligns with business objectives.
- Documentation: Maintain detailed records of test cases, test results, and defect logs. Provide regular reports on testing progress and quality metrics.
- Continuous Improvement: Stay updated with Salesforce updates and best practices. Suggest and implement improvements to the testing process and tools to enhance the efficiency and effectiveness of QA activities.
Software Analyst
IQVIA
07.2019 - 09.2021
- Work on Advance Health Media (Sales Cloud) Project
- AHM project used to, where they wanted to capture and Track the records of their patients in a cloud-based application and meanwhile they wanted to make their business functions in Automated process and communicate with their clients
- Worked on OCE Sales Cloud Project
- OCE used to, where they wanted to capture and Track the records of their Patient, all ongoing pharma activities projects in a cloud-based application and meanwhile they wanted to make their business functions in Automated process and communicate with their business users
- Working on User Configuration- like creating new user, Activate and deactivating users, assigning permission set to users
- Working on Reports & Dashboards and creating Custom Report Type
- Managing different type of batch Jobs across the org
- Lead assignment rule, case assignment rule, lead auto response rules, case auto response rules
- Writing SQL queries
- Working on Fixing on Apex classes, Trigger
- Create new classes, triggers
- Modify existing triggers and check issues, resolve issue.
- Test Planning and Execution: Develop comprehensive test plans and test cases based on functional and technical requirements. Execute manual and automated tests to ensure the Salesforce system meets business needs and is free of critical defects.
- Defect Management: Identify, document, and track defects using issue tracking tools. Work with development teams to prioritize and resolve issues promptly.
- Automation: Design, develop, and maintain automated test scripts and frameworks using Salesforce testing tools and technologies to improve testing efficiency and coverage.
- Collaboration: Work closely with business analysts, developers, and other stakeholders to understand requirements, provide feedback, and ensure that the Salesforce solution aligns with business objectives.
- Documentation: Maintain detailed records of test cases, test results, and defect logs. Provide regular reports on testing progress and quality metrics.
- Continuous Improvement: Stay updated with Salesforce updates and best practices. Suggest and implement improvements to the testing process and tools to enhance the efficiency and effectiveness of QA activities.
Education
Btech -
jecrc (A)
07.2018
Secondary Education -
Nirmal Happy Senior secondary school (A)
05.2013
Primary Education -
Adarsh Vidya Mandir Hindaun city Jaipur (A)
01.2011
Skills
- Test case development
- Agile methodology knowledge
- Software Development Lifecycle
- Test plan creation
- User Acceptance Testing
- Defect tracking
- Functional Testing
- Salesforce testing
- Test automation
- Quality assurance
- Data validation
- Problem solving
Personal Information
- Title: Software QA Engineer
- Date of Birth: 05/29/95
- Nationality: Indian
Hobbies and Interests
Exploring & reading about new technology (Crypto, Salesforce, AL)
Certification
COPADO ROBOTIC TESTING
Timeline
Salesforce QA
Amgen
03.2025 - Current
Software QA Consultant
Salesforce
09.2022 - 03.2025
Software QA Consultant
IBM
10.2021 - 09.2022
Software Analyst
IQVIA
07.2019 - 09.2021
Btech -
jecrc (A)
Secondary Education -
Nirmal Happy Senior secondary school (A)
Primary Education -
Adarsh Vidya Mandir Hindaun city Jaipur (A)