Dipannita Ghoshal

Salesforce QA Consultant

PWC

Bangalore

08.2022 - Current

Expert in Aglie management process
Hands
Reviewed production processes and identified potential quality issues.
Provided expert guidance during post-release support activities, ensuring the highest level of customer satisfaction by addressing any issues that arose in production environments.
Maximized test coverage through careful prioritization of test cases based on risk assessment and impact analysis.
Evaluated emerging tools, methodologies, and technologies for potential implementation within the QA process to drive increased effectiveness and efficiency.
Championed quality assurance best practices within the organization, promoting a culture focused on delivering exceptional products to customers.
Assessed products or services to evaluate conformance with quality standards.
Conducted investigations into questionable test results.
Consulted manuals and process documents to investigate malfunctions.
Improved software quality by designing and implementing comprehensive test plans and strategies.
Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Developed and maintained quality assurance procedure documentation.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Reported problems and concerns to management.
Liaised between quality control and other departments and contractors, providing project updates and consultation.
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Enhanced product reliability through meticulous identification, documentation, and reporting of defects.
Proved successful working within tight deadlines and a fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated strong organizational and time management skills while managing multiple projects.