Alok Kumar Narendra

Operational Manager

Flatworld Solutions

Bangalore

04.2016 - Current

Measured and reviewed performance via KPIs and metrics.
Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Organized meetings with stakeholders including clients, partners or suppliers in order to discuss business needs.
Formed and sustained strategic relationships with clients.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Established KPIs for tracking performance against goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Implemented successful business strategies to increase revenue and target new markets.
Negotiated contracts with vendors and service providers, securing favorable terms.
Identified opportunities for process improvement in order to increase productivity levels.
Connected with clients and developed strategies to achieve sales and customer service goals.
Managed the daily operations of a team of 20 employees.
Delivered positive customer experiences by implementing effective quality assurance practices.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Collaborated with team leaders on quality audits.
Negotiated contracts with vendors for supplies needed for operations management activities.
Resolved conflicts within teams by providing clear direction or mediation services when needed.
Structured HR consulting services to support clients during organizational developments and changes.
Built strong operational teams to meet process and production demands.
Guided employees on understanding and meeting changing customer needs and expectations.
Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
Addressed customer concerns with suitable solutions.
Identified needs of customers promptly and efficiently.
Achieved cost-savings by developing functional solutions to problems.