Yogesh Kumar

Responsibilities as Freelancer

• Fixed various issues related to servers and workstations hardware.
• Written multiple task automation scripts for clients using Power Shell and Python
• Fixed various software related issues.
• Helped clients in installing and configuring critical software applications and services.
• Completed some huge tasks in 25% of allotted time

Responsibilities as IT Team Leader

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped streamline repair processes and update procedures for support action consistency.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Carried out day-to-day duties accurately and efficiently.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed team communications and information for meetings.
• Reduced call volume for help desk by 50% by implementing self help concept for common issues

Responsibilities as Data Center Administrator

• Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
• Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
• Followed procedures defined by run logs and monitoring systems.
• Designed action plans for internal process improvements based on recurring trends.
• Maintained records of daily communication transactions, problems, remedial actions and installations.
• Tested software applications and systems to identify enhancement opportunities.
• Provided 99% uptime for all mission critical systems

Responsibilities as Industrial Automation Engineer

• Prepared automation concept and control drawings according to client specifications.
• Tested, automated and whitelisted software to be used in secure environments.
• Supported Engineering and Maintenance departments with training and technical support.
• Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
• Troubleshot software to alleviate obstacles preventing functionality.
• Troubleshot, fixed and improved electrical controls.
• Tested equipment for proper operation and freedom from defects.
• Generated process models illustrating automation engineering progress, specifications and details.
• Provided 99% uptime for all mission critical systems and never escalated SLA Timings

Responsibilities as Customer Support Engineer

• Used remote diagnostic tools to identify sources of certain customer issues.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Trained customers to use and maintain equipment to reduce service issues.
• Explained complex technology-related issues in understandable terms to customers.
• Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Found permanent solutions for more than 20 re-occurring issues that customer faced previously for long time.