Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alphonsa Nancy M

Bangalore

Summary

Goal oriented professional Associate with 12 years of Banking experience. Highly skilled in Investment banking- KYC operations, Quality assurance, Stakeholder Management and expertise in developing/assessing regulatory compliance requirement.

Overview

12
12
years of professional experience

Work History

ASSOCIATE KYC OPERATIONS

DBOI GLOBAL SERVICES PRIVATE LIMITED
Bangalore
08.2022 - Current
  • Manage KYC Operations project book of work, including strategic
    program roll out, major and minor system enhancements.
  • Develop the on-going KYC training plan to develop and enhance staff
    knowledge of business and product.
  • Manage AML/KYC-related KPIs (key performance indicators) for the
    segment/group to ensure consistency in quality and timeliness of
    completion
  • Engaged in Correspondent Banking, onboarding, Periodic Review and
    Event Driven Reviews.
  • Engaged in compliance with relevant regulatory and anti-money
    laundering laws, rules and regulations by ensuring adherence to
    system-wide compliance programs, trainings, policies and procedures.
  • Working with Global KYC management team to develop target
    operating model, covering people, process and technology.
  • Support consistent hiring and performance management practices;
    promote process improvement ideas and share best practices across
    the segment/group
  • Work towards developing globally consistent process and practices.
  • Strong communication skills and ability to engage with stakeholders.
  • Experience of risk & control identification and implementation.
  • Change co-ordination and significant project contribution.

Assistant Manager

Genpact India private Limited
Bangalore
06.2020 - 07.2022
  • Quality Assurance – Ensuring that QA/QC is performed accurately and the KYC file meets the regulatory requirements.
  • Feedback – In case of any discrepancy in the KYC file when compared to the regulatory requirements feedback to the operations team is given in order to ensure the KYC requirements are met as per the Key Operating Procedure.
  • Eye for Detail – Identify red flags and control issues with respect to KYC/Client On-boarding.
  • Escalation of high risk/negative information to Anti Financial Crime compliance for review and decision.
  • Team Meeting – Actively participate in team meetings and bring up ideas to plan the day well and keep it productive.
  • Policies and Updates - Strong knowledge on KYC documentation, due diligence and Risk assessment of the prospective clients. Keep up-to-date with AML/KYC regulations and requirements. Updating the team with process updates.
  • Reports – Preparing EOD report for the work package handled and on other designated tasks.
  • Training - part of the Due Diligence and Sanctions training team,providing training for new joiners and existing staff on products and services.

Quality Assurance Associate

DBOI GLOBAL SERVICES PRIVATE LIMITED
Bangalore
05.2018 - 06.2020
  • Quality Assurance – Ensuring that QA is performed accurately and the KYC file meets the regulatory requirements.
  • Feedback – In case of any discrepancy in the KYC file when compared to the regulatory requirements feedback to operations team is given in order to ensure the KYC requirements are met as per the Key Operating Procedure.
  • Eye for Detail – Identify red flags and control issues with respect to KYC/Client On-boarding. Escalation of high risk/negative information to Anti Financial Crime compliance for review and decision.
  • Discussions with Operations & Vendors - Provide guidance to operations and Vendors (Accenture & PWC) on appropriate application of AFC policies/procedures and work with them to find solutions.
  • Team Meeting – Actively participate in team meeting and bringing up ideas to plan the day well and keep it productive.
  • Policies and Updates: Strong knowledge on KYC documentation, due diligence and Risk assessment of the prospective clients. Keep up-to-date with AML/KYC regulations and requirements. Updating the team with process updates.
  • Multi Jurisdiction Review Knowledge – Performing QA for different jurisdiction on a Global perspective considering the Local requirements as per the policies for each jurisdiction(UK, Ireland, USA, Germany, UAE, Singapore and Hong Kong)
  • Work Package – Handling work package for Vendors and operations providing appropriate feedback's and managing closeouts of work package.
  • Reports – Preparing MI for the work package handled and on other designated tasks.
  • Training - Provided onsite training to vendors (i,e. Accenture and PWC) on the new global policy and country specific policies.

Quality Control – Senior Analyst

DBOI GLOBAL SERVICES PRIVATE LIMITED
Bangalore
02.2015 - 04.2018
  • Quality control – Ensuring that the KYC file meets the regulatory requirements.
  • Feedback – In case of any discrepancy in the KYC file when compared to the regulatory requirements feedback to analyst is given in order to avoid the discrepancy the second time. Sharing best practices across location – Bangalore/Jaipur.
  • Eye for Detail – Identify red flags and control issues with respect to KYC/Client On-boarding. Escalation of high risk/negative information to Anti Financial Crime compliance for review and decision.
  • Allocation –Assigning and tracking the daily tasks.
    Discussions with Business –Provide guidance to business and operations on appropriate application of AFC policies/procedures and work with them to find solutions.
  • Outreach Vs End to End – Initial 4 eye on the outreach email is being done to ensure operations team reaches out to sales for the accurate requirements at the first go and final 4 eye is done to ensure all the information received is correct and meets the regulatory requirements.
  • Team Meeting – Actively participate in team meeting and bringing up ideas to plan the day well and keep it productive.
  • Policies and Updates: Strong knowledge on KYC documentation, due diligence and Risk assessment of the prospective clients. Keep up-to-date with AML/KYC regulations and requirements. Updating the team with process updates.
  • Training New Joiners - As a senior member in team giving process training for new recruits and helping them while performing the reviews. Motivating trainees to bring out the best in them.
  • Reports – Preparing reports on designated tasks.
  • Multi Jurisdiction Review knowledge – Performed KYC reviews for different jurisdiction on a Global perspective considering the Local requirements as per the policies for each jurisdiction(UK, Ireland, USA, Germany, UAE, Singapore and Hong Kong)

Analyst

DBOI GLOBAL SERVICES PRIVATE LIMITED
Bangalore
05.2012 - 02.2015
  • KYC document collection - Perform full know your customer (KYC) due diligence reviews on a diverse range of institutional customers, ensuring the Bank’s KYC and classification procedures are made in strict accordance with the regulatory requirements and the banks internal policies.
  • Entity Type - Handling High Risk profiles of any legal entity type – Private, Regulated, Listed, sub of Listed, Special Purpose Vehicle, Private Investments, Funds, Gaming & Gambling, Money Service Business.
  • Complex Ownership – Knowledge of identifying a complex ownership.
  • Internal and External Search – Making use of the internal documents repository to see if any KYC docs can be leveraged for our review. With regards to external search make use of Google and other public domains for KYC purpose so that we reach out to the business only for what is needed.
  • PCR output Analysis – Analyzing the PCR result and trying to mitigate the negative news (If received) with the public research document rather than reaching out to business which minimizes to and fro mails to business.
  • Vetting analysis – Vetting the EDD documents such as (Lexis Diligence, RDC and Google search) and identifying the material negative information in order to escalate the same to business and AFC.
  • Escalate to AFC – Escalating the right information to AFC with valid documents to procure AFC view on the material Negative information.
  • Business View and analysis – To analyze if the business has provided their view on all the negative information.
    Maintain accurate MIS – Meet business targets defined for quality and quantity. Ensure that weekly and monthly targets are met by the team.
  • Mailbox Management - Ensure that mails that have come to group mail box are been read and acknowledged within a specified time.
  • Multi Jurisdiction Knowledge – Knowledge on MJR requests such as UK, Ireland, US, Germany and Singapore.

Education

Bachelor of Commerce - Accountancy

St. Anne’s FG College (Bangalore University)
Bangalore
04.2012

Pre-University - Commerce

St. Anne’s FG College
Bangalore
04.2009

SSLC -

St. Charles High School
Bangalore
05.2006

Skills

  • High Quality delivery
  • Excellent knowledge on Banking (KYC, Quality and Policies/Procedures)
  • Effective communication skills with Stakeholders
  • Willingness to learn
  • Adaptability & Flexibility
  • Document Management

Languages

English
Proficient
C2
Tamil
Proficient
C2
Hindi
Intermediate
B1

Timeline

ASSOCIATE KYC OPERATIONS

DBOI GLOBAL SERVICES PRIVATE LIMITED
08.2022 - Current

Assistant Manager

Genpact India private Limited
06.2020 - 07.2022

Quality Assurance Associate

DBOI GLOBAL SERVICES PRIVATE LIMITED
05.2018 - 06.2020

Quality Control – Senior Analyst

DBOI GLOBAL SERVICES PRIVATE LIMITED
02.2015 - 04.2018

Analyst

DBOI GLOBAL SERVICES PRIVATE LIMITED
05.2012 - 02.2015

Bachelor of Commerce - Accountancy

St. Anne’s FG College (Bangalore University)

Pre-University - Commerce

St. Anne’s FG College

SSLC -

St. Charles High School

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Alphonsa Nancy M