Alphonsa Nancy Mathew

• Manage KYC Operations project book of work, including strategic program roll out, major and minor system enhancements.
• Develop the on-going KYC training plan to develop and enhance staff knowledge of business and product.
• Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion
• Engaged in Correspondent Banking, onboarding, Periodic Review and Event Driven Reviews.
• Engaged in compliance with relevant regulatory and anti-money laundering laws, rules and regulations by ensuring adherence to system-wide compliance programs, trainings, policies and procedures.
• Working with Global KYC management team to develop target operating model, covering people, process and technology.
• Support consistent hiring and performance management practices; promote process improvement ideas and share best practices across the segment/group
• Work towards developing globally consistent process and practices.
• Strong communication skills and ability to engage stakeholders.
• Experience of risk & control identification and implementation.
• Change co-ordination and significant project contribution.

• Quality Assurance – Ensuring that QA/QC is performed accurately and the KYC file meets the regulatory requirements.
• Feedback – In case of any discrepancy in the KYC file when compared to the regulatory requirements feedback to the operations team is given in order to ensure the KYC requirements are met as per the Key
  Operating Procedure.
• Eye for Detail – Identify red flags and control issues with respect to KYC/Client On-boarding. Escalation of high risk/negative information to Anti Financial Crime compliance for review and decision.
• Team Meeting – Actively participate in team meetings and bring up ideas to plan the day well and keep it productive.
• Policies and Updates - Strong knowledge on KYC documentation, due diligence and Risk assessment of the prospective clients. Keep up-to-date with AML/KYC regulations and requirements. Updating the team with process updates.
• Reports – Preparing EOD report for the work package handled and on other designated tasks.
• Training - Part of the training team, provided training for new joiners and existing staff on products and services.

● Quality control – Ensuring that the KYC file meets the regulatory requirements.
● Feedback – In case of any discrepancy in the KYC file when compared to the regulatory requirements feedback to analysts is given in order to avoid the discrepancy the second time. Sharing best practices across locations –
Bangalore/Jaipur.
● Eye for Detail – Identify red flags and control issues with respect to KYC/Client On-boarding. Escalation of high risk/negative information to Anti Financial Crime compliance for review and decision.

● Allocation –Assigning and tracking the daily tasks.
Discussions with Business –Provide guidance to business and operations on appropriate application of AFC policies/procedures and work with them to find solutions.
● Outreach Vs End to End – Initial 4 eye on the outreach email is being done to ensure operations team reaches out to sales for the accurate requirements at the first go and final 4 eyes are done to ensure all the information received is correct and meets the regulatory requirements.
● Team Meeting – Actively participate in team meetings and bring up ideas to plan the day well and keep it productive.
● Policies and Updates: Strong knowledge on KYC documentation, due diligence and Risk assessment of the prospective clients. Keep up-to-date with AML/KYC regulations and requirements. Updating the team with
process updates.
● Training New Joiners - As a senior member in the team giving process training for new recruits and helping them while performing the reviews.
Motivating trainees to bring out the best in them.
● Reports – Preparing reports on designated tasks.
● Multi Jurisdiction Review knowledge – Performed KYC reviews for different jurisdiction on a Global perspective considering the Local requirements as per the policies for each jurisdiction(UK, Ireland, USA,Germany, UAE, Singapore and Hong Kong)

t● KYC document collection - Perform full know your customer (KYC) due diligence reviews on a diverse range of institutional customers, ensuring the Bank's KYC and classification procedures are made in strict accordance
with the regulatory requirements and the banks internal policies.
● Entity Type - Handling High Risk profile of any legal entity type – Private, Regulated, Listed, sub of Listed, Special Purpose Vehicle, Private Investments, Funds, Gaming & Gambling, Money Service Business.
● Complex Ownership – Knowledge of identifying a complex ownership.
● Internal and External Search – Making use of the internal documents repository to see if any KYC docs can be leveraged for our review. With regards to external search, make use of Google and other public domains
for KYC purpose so that we reach out to the business only for what is needed.
● PCR output Analysis – Analyzing the PCR result and trying to mitigate the negative news (If received) with the public research document rather than reaching out to business which minimizes to and fro mails to business.
● Vetting analysis – Vetting the EDD documents such as (Lexis Diligence,RDC and Google search) and identifying the material negative information in order to escalate the same to business and AFC.
● Escalate to AFC – Escalating the right information to AFC with valid documents to procure AFC view on the material Negative information.
● Business View and analysis – To analyze if the business has provided their view on all the negative information.
Maintain accurate MIS – Meet business targets defined for quality and quantity. Ensure that weekly and monthly targets are met by the team.
● Mailbox Management - Ensure that mails that have come to the group mailbox are been read and acknowledged within a specified time.
● Multi Jurisdiction Knowledge – Knowledge on MJR requests such as UK,Ireland, US, Germany and Singapore.