Alphonse Thomas A
Chennai
Summary
Detail-oriented IT support professional with 5.3 years of proven record of delivering exceptional support for diverse IT environments. Possessing a strong foundation in IT Desktop Support Engineer & AWS Cloud engineering and a keen eye for detail, I excel in troubleshooting complex technical issues and implementing effective solutions. My ability to quickly analyze problems, identify root causes, and implement timely resolutions has consistently improved end-user satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
AWS Cloud Engineer
SourceHOV India Private Limited
03.2020 - 05.2024
- Designed, deployed, and managed scalable, secure, and cost-effective cloud infrastructure on AWS.
- Implemented CI/CD pipelines using Jenkins and AWS Code Pipeline to streamline application deployments.
- Migrated on-premise applications to AWS, ensuring minimal downtime and data integrity.
- Set up and managed containerized applications using Docker and orchestrated them with Kubernetes (EKS).
- Conducted regular security audits and implemented IAM policies to ensure compliance with industry standards.
- Troubleshoot and resolved issues related to cloud infrastructure, ensuring 99.9% uptime.
- Maintained up-to-date knowledge of industry trends, contributing to the continuous improvement of cloud services offered.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incident resolution.
- Monitored and optimized AWS resources (EC2, S3, RDS) to reduce cloud costs by 25% while maintaining performance.
Desktop Support Engineer
IMSI Staffing Private LTD
02.2019 - 01.2020
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Reduced response times by prioritising urgent requests and escalating issues when necessary.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Connected to the client's computer using a remote link to install programs and applications.
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
Education
Diploma - Electrical and Electronics Engineering (EEE)
Sri Nallalaghu Polytechnic College
01.2016
ITI - Electronics Engineering (EEE)
Anjuman Industrial Training College
01.2013
Bachelor of Technology in Electrical And Electronics Engineering
Dr. M.G.R Educational And Research Institute
Chennai 06.2024 - Current
Skills
- AWS Services
- Networking
- Monitoring and Logging
- Security Best Practices
- Documentation
- Communication
- AWS security management
- AWS networking solutions
- Monitoring and logging
- AWS architecture design
- Systems configuration
- Infrastructure deployment
- Continuous integration and deployment
- Virtualization technologies
- DevOps methodologies
- Configuration management
- System maintenance
- Technical documentation
- Cloud security
- Cloud services
- Critical thinking
- System testing
- IT infrastructure proficiency
- Network security
- Technical support and assistance
- Security management
Certification
AWS Solutions Architect - Associate, 08/05/22
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Bachelor of Technology in Electrical And Electronics Engineering
Dr. M.G.R Educational And Research Institute
06.2024 - Current
AWS Cloud Engineer
SourceHOV India Private Limited
03.2020 - 05.2024
Desktop Support Engineer
IMSI Staffing Private LTD
02.2019 - 01.2020
ITI - Electronics Engineering (EEE)
Anjuman Industrial Training College
Diploma - Electrical and Electronics Engineering (EEE)
Sri Nallalaghu Polytechnic College
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