Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic
Alsa Alex

Alsa Alex

Lucknow

Summary

Results-driven Data Center Operations Analyst with expertise in vendor coordination, and problem solving. Proven ability to help in resolving technical issues, and ensure seamless operations through collaboration and problem-solving. Adept at mentoring teams, maintaining compliance, and providing key insights to senior leadership. Passionate about leveraging technology to drive innovation and operational excellence. Open to new opportunities, and adaptable to diverse work environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Datacenter Operations Analyst

HCLTech
Lucknow
05.2023 - Current
  • Expanded or modified system to serve new purposes or improve workflow.
  • Coordinated with vendors to resolve their issues.
  • Maintained and updated daily event logs.
  • Generated detailed reports outlining key metrics related to command center operations.
  • Responded promptly to service requests from users.
  • Identified technical issues, and coordinated with the respective technical teams to resolve the issue.
  • Analyzed the alerts to detect potential problems before they occurred.
  • Actively participated in meetings with stakeholders to discuss project goals and objectives.
  • Mentored newly hired employees, and provided the knowledge transfer.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Collaborated with other departments to ensure alignment for issue resolution across teams.

Education

Bachelor of Science - Design And Computing

BITS Pilani University
Rajasthan
08-2023

12th - PCMB

TKM Centenary Public School
Kerala
05-2021

Skills

  • Azure AI Certified
  • AWS Certified Cloud Practitioner
  • Moogsoft
  • ServiceNow
  • Python Basics
  • Data analysis
  • Vendor coordination
  • Team collaboration
  • Problem solving
  • Operational efficiency
  • Task prioritization
  • Reporting
  • Excellent communication
  • Interpersonal communication

Affiliations

  • Participated in Tensor Flow user group AI Day
  • Continuous Learning – Enrolled in ongoing certifications and courses to stay updated with industry trends.

Ongoing preparation for Azure Administrator Associate AZ 104 certification

  • Sports & Fitness – Engage in activities like running, gym workouts, or team sports to maintain a balanced lifestyle.

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1

Certification

  • AWS Certified Cloud Practitioner
  • Azure AI Fundamentals Certified
  • Completed Machine Learning Internship in Wipro for 1 month and training from Krutanic Solutions.
  • Powerpoint 2019 (Percipio)
  • Agile for Software Development

Timeline

Datacenter Operations Analyst

HCLTech
05.2023 - Current

Bachelor of Science - Design And Computing

BITS Pilani University

12th - PCMB

TKM Centenary Public School

Similar Profiles

CREATE PROFILE
Alsa Alex