Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Altaf Badshah Mulla

Altaf Badshah Mulla

Pune

Summary

-Working as an Assistant Manager with 9.10 years of experience in all levels of IT support, team leading, change management, incident management, Control-M, coordination, and server monitoring.

-Proven experience in coordinating and facilitating Change Advisory Board (CAB) meetings.

-Standard ITIL processes are followed to manage change requests, incidents, problem tickets, and RCA.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant manager

VOIS
pune
09.2018 - Current
  • Leading the change management activities within a structured process framework.
  • Designing the strategic approach to managing change and support operations that fall within the domain of change management.
  • Record and approve every change before implementation.
  • Categorize changes based on defined processes(standard, Normal, Expedite and emergency).
  • Organize and lead CAB meetings, distribute minutes of meetings. Prevent unauthorized changes that could impact production.
  • Coordinate with infra and application team to perform the change successful.
  • Evaluating the risk of change and providing actionable guidelines on reducing the impact.
  • Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
  • Review post implementation status against defined success criteria.
  • Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
  • Conduct post-implementation reviews to assess the decisions and performance related to the change request.
  • Manage deployment plan end-to-end: manage all individuals involved in deployment, handle customer communication, resolve unexpected situations, report on the deployment plan progress and completion.
  • Analyze change management metrics and KPIs. Provide training and guidance on change management best practices.
  • Support project managers and IT teams in managing change requests. Schedule and facilitate CAB meetings, prepare agendas and distribute minutes.
  • Assure that release deployment plan is complete and all involved teams are informed and prepared.
  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • On commercial release, coordinating between teams, and deployment of release as per the schedule. work closely with the application development team, testing team, and production team.
  • Resolving P1-P2 incident related to the control m scheduled job.
  • Tools used: Service Now, BMC remedy, control-m, Citrix, Mona.

Proceed executive(change management)

Spectrum
10.2017 - 09.2018
  • Review Change Requests for accuracy, completeness, and alignment with business objectives.
  • Approve, reject, or modify changes based on impact on IT services and business operations.
  • Prioritize changes by urgency and impact to minimize disruption.
  • Coordinate with IT teams, business units, and vendors for smooth implementation.
  • Conduct risk assessments and develop mitigation strategies.
  • Schedule changes during maintenance windows to minimize business disruption.
  • Monitor change implementation and generate reports for continuous improvement.
  • Conduct post-implementation reviews to evaluate success and identify lessons learned.
  • Ensure thorough documentation of change-related activities for compliance.
  • Develop and oversee risk mitigation strategies and contingency plans.
  • Communicate effectively with stakeholders for input, updates, and expectations management.
  • Promote collaboration among cross-functional teams.
  • Ensure compliance with internal policies, standards, and regulatory requirements.
  • Conduct regular audits and reviews of the change management process.
  • Ability to do moderate automation for reporting and summaries to the leadership team.
  • Excellent organizational, facilitation, and coordination skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skill.
  • Client Name: Nvidia Graphics

Associate Engineer(Incident management)

Softenger India
10.2014 - 01.2017
  • Having Experience in IBM as a pay roll of Softenger India Pvt Ltd. Working on BMC Remedy as incident coordinator.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Assign unresolved Incidents to appropriate Tier 2 Support Group.
  • Log all Incident/Service Request details, allocating categorization and prioritization codes.
  • Users informed about their Incidents’ status at agreed intervals.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests.
  • Verify resolution with users and resolve Incidents in ITSM tool, Escalate Major Incidents to the Incident and/or Problem Manager.
  • Keep Working on high priority severities as per business impact on different applications.
  • Inviting all the stakeholders on to the call, inviting them about the criticality, Identifying the appropriate resolver group.
  • Change and providing actionable guidelines on reducing the impact. To play major role in prevention of severity and maintain SLA of the customer.
  • Ensuring that the tickets are routed to the correct support group so that the response and resolution times are not affected.
  • Client Name: IBM

Education

Master of Engineering -

JSPM collage
Pune
01.2017

Bachelor of Engineering - Electronics and telecommunication

WIT Solapur
01.2013

HSC -

Pune University
01.2009

Skills

  • Change management
  • ITIL V4 Certified
  • Incident Management
  • Control-M
  • Remedy
  • Service Now

Certification

ITIL V4 Certified.

Timeline

Assistant manager

VOIS
09.2018 - Current

Proceed executive(change management)

Spectrum
10.2017 - 09.2018

Associate Engineer(Incident management)

Softenger India
10.2014 - 01.2017

Master of Engineering -

JSPM collage

Bachelor of Engineering - Electronics and telecommunication

WIT Solapur

HSC -

Pune University

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Altaf Badshah Mulla