Suraj
Delhi,DL
Summary
Diligent [Desired Position] with a strong foundation in managing daily operations and leading teams. Optimized workflows and improved customer satisfaction. Skilled in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Vehicle Care
10.2024 - Current
- Developed strong working relationships with clients like Lithium Electric Mobility Service, Hitachi Cash Management Services, CMS Info System , fostering a positive work environment
- Coordinated AMC for repair and maintenance 400 vehicle of CMS in Delhi
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managing and providing streamline services for the fleet of our clients and strong relationship buildup
- Nationwide workshop onboarding for providing better services to clients
- Managing B2B clients & presenting them precious services at a good TAT as per their requirement in all over India
Senior Executive
CMS Info Systems Ltd.
01.2024 - 10.2024
- Managing activities related to fleet management across the country
- Managing fleet maintenance and service scheduling for vehicles across India
- Creation and implementation of maintenance SOP's
- Developed new workshops and enhanced vendor relations to ensure smooth operations
- Observing maintenance cost control and mileage management
- Coordinated with Tata Motors workshop managers to improve vendor management operations for better efficiency.
- Ensured timely renewal of all necessary vehicle compliance documents nationwide
- Managed vehicle fleet by hiring new vehicles based on business needs and negotiating rates for hired vehicles
- Coordination with our GPS device vendor for monitoring vehicle operations
- Conducted inspections of regional branch vehicles for quality assurance
- Conducted training sessions for regional managers and executives on our fleet
- Daily, weekly and monthly MIS report creation and compilation for presenting to higher management
Service Engineer
Ashok Leyland
11.2021 - 01.2024
- Nov’21 – July’22 through Super Service Point ( Vendor of Ashok Leyland )
- Aug’22 – Jan’24 with HLF Services Ltd. ( Subsidiary of Ashok Leyland )
- Performed quality checks on malfunctioning auto parts while assessing the overall automobile functionality
- Conducted fault diagnosis and troubleshooting for various passenger vehicles (buses) in mechanical, electrical, chassis, and body sections
- Engaged in hands-on work with CNG engines to gain practical knowledge of their operational principles and components
- Enhanced understanding of failed electrical components and diverse electronic sensors through utilization of the Insite tool on the bus
- Conducted daily vehicle safety inspections from front to rear bumper
- Execute practical work concerning the design, layout, fault diagnosis, maintenance and repair of Powertrain Assembly
- Maintained and repaired Brake, Steering Systems, and suspension which includes ABS (Antilock Braking System), Hydraulic Steering systems, and Air suspension
- Performed computerized and electronic diagnostic tests, interpreted trouble fault codes for various components including Sensors, Actuators, TCM, CNG parts, etc., utilizing reference materials
- Assisted in preparing MVI inspections by performing body shop work on accident and refurbishment vehicles
- Conducting diagnosis and troubleshooting for breakdown fleet vehicles
- Managed tire management and maintenance for various vehicles by identifying and addressing issues such as different types of wear patterns to facilitate preventive maintenance
- Acquired practical knowledge of electric components such as self-starter, alternator, battery, fuses, and complex wiring connections to grasp operational processes
- Utilized a Physical Check sheet during vehicle repair work approval after conducting thorough physical inspections
- Continuously monitored vendor-supplied repair parts for cost-effectiveness and quality, identified cost escalation factors for implementing cost-reduction actions
Assistant Operator
Imperium CNG Services Private Limited
07.2020 - 11.2021
- Worked as an Assistant Operator in Imperium CNG Services Private Limited a vendor company of IGL ( Indraprastha Gas Limited)
- Supervised the operation and maintenance of CNG distribution package
- Continuously monitoring package's Flow Indicator Transmitter
- Continuously monitoring package's Pressure Transmitter
- Continuously monitoring package's Temperature Indicator
- Consistently monitored the entire package for optimal performance
- Conducted daily inspections on internal fire fighting system and external equipment to ensure readiness for emergencies
- Executed reading of all package components using built-in PLC
- Monitored all types of alarms using PLC including abnormal pressure for compressor's three stages, cascade pressure range, transmitter and indicator failure, and fire alarm detection
- Provided assistance with maintenance issues pertaining to CNG package
- Conducted quality assessments on defective parts and evaluated package efficiency
Supervisor
Global Automobile (Tata Motors)
12.2018 - 09.2019
- Managed fleet, performed technical audits and quality inspections, conducted cost-effective and fault analysis, coordinated with DTC Fleet Operation Teams
- Conducted quality checks on failed parts to identify performance issues
- Documented KMKG data maintenance and managed technical audit records on a daily basis
- Conducted cost-effective analysis of vehicle repair and maintenance expenses
- Performed fault analysis and troubleshooting for vehicle problems, providing approval for necessary work.
- Enhanced bus availability by collaborating with DTC Fleet Operation Teams
- Contributed to the maintenance and repair of multiple buses through hands-on experience with various services and dockings
- Worked with body shop repairs for accidental and refurbishment vehicles, as well as performing MVI inspections on buses
Education
Master of Business Administration - Business and Operation Management
Chandigarh University
2024
Bachelor of Arts -
University of Delhi
2020
Diploma in Automobile Engineering -
Pusa Institute of Technology
Delhi, Delhi2016
Skills
- Strategic Planning & Execution
- Fleet Management
- B2B management
- AMC
- Technical Audit
- Cost Management
- Quality Control
- Workshop Onboarding
- Customer service
- Team leadership
- Decision-making
- Vehicle Testing & Inspection
- Fault Diagnosis
- Operation Management
- Vehicle Safety
- Engine Management System
- Powertrain System
- Steering and Suspension system
- Electric Component Systems
- Electronic Control Unit (ECU) and Sensor Analysis
- CNG distribution package (IGL)
- CNG compression system
- CNG distribution package faults and their troubleshoots
- Team Management
- Automobile service
- Vendor Management
- Diesel Engine
- Petrol Engine
- CNG Engine
- Tyre Management
- Tyre Maintenance
- Tyre wear patterns
- Tyre failure types
- Tyre retreading
- Tyre life
- Powertrain Troubleshooting
- Sensor Fault Diagnosis
- Fault code diagnosis
- Safety Inspection
- CNG distribution packages troubleshooting
- Types of tyre wear patens & other defects
- Tire maintenance
- Subject Matter Expertise
- Policy planning
- Change management
- Strategy management
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
Assistant Manager
Vehicle Care
10.2024 - Current
Senior Executive
CMS Info Systems Ltd.
01.2024 - 10.2024
Service Engineer
Ashok Leyland
11.2021 - 01.2024
Assistant Operator
Imperium CNG Services Private Limited
07.2020 - 11.2021
Supervisor
Global Automobile (Tata Motors)
12.2018 - 09.2019
Bachelor of Arts -
University of Delhi
Diploma in Automobile Engineering -
Pusa Institute of Technology
Master of Business Administration - Business and Operation Management
Chandigarh University
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