ALTAF KHAN
Sanpada, Navi Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. IT Support Engineer with 3 years of experience in resolving customer inquiries, troubleshooting issues, and installing hardware/software. Good knowledgeable in network security and system configuration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
CMS IT Services Pvt Limited
11.2022 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
IT Support Engineer
IDC Technologies Pvt Limited
06.2021 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Desktop Support Engineer
Globe Caliber Pvt. Ltd.
12.2020 - 05.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Information Technology
A.C Patil College of Engineering
Kharghar, Navi Mumbai11.2020
High School Diploma -
Vidyalankar Polytechnic
Wadala ,Mumbai07.2017
Skills
- Application Installations
- User Support
- Troubleshooting Skills
- Hardware Troubleshooting
- Technical Support
- Hardware and Software Installation
- Data Recovery
- Problem-Solving
- Remote Technical Support
- Troubleshooting Network Issues
- Debugging
- Deploy system-wide software and network updates
- Performance Monitoring and Optimization
- Advanced Excel
Certification
CCNAv7 Bridging.
MYSQL basic.
Python language.
Hobbies
Playing Cricket.
Cricket teaches me the importance of teamwork and cooperation.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Timeline
Senior IT Support Engineer
CMS IT Services Pvt Limited
11.2022 - Current
IT Support Engineer
IDC Technologies Pvt Limited
06.2021 - 11.2022
Desktop Support Engineer
Globe Caliber Pvt. Ltd.
12.2020 - 05.2021
Bachelor of Science - Information Technology
A.C Patil College of Engineering
High School Diploma -
Vidyalankar Polytechnic
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