Senior IT Support Engineer
Vivo Collaborations Solutions Limited
Noida
08.2024 - Current
- Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure.
- Provided technical support for end users regarding hardware, software and network related problems.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Provided remote troubleshooting and support for software and hardware problems.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Assisted in the design, implementation and maintenance of virtualization solutions including VMware ESXI 5.5, 6.0, 6.5, 7.0.
