Sathiyavathi V
Krishnagiri
Summary
A customer-focused IT professional with a passion for problem solving. Proven success in providing technical support and troubleshooting for a wide range of clients.
Overview
9
9
years of professional experience
Work History
Senior IT Support Engineer
Value Point System Pvt Ltd
Bangalore
08.2023 - Current
- Provided technical support and troubleshooting for hardware, software, and network issues.
- Installed and configured operating systems and software applications for end users.
- Managed user accounts, permissions, and access rights in Active Directory.
- Conducted system upgrades and patches to ensure security and performance in Ivanti secure patch tool.
- Performed remote desktop support for off-site employees.
- Maintained accurate records of service desk activities using BMC Helix ticketing system.
- Collaborated with other IT teams to resolve complex issues and escalate when necessary.
- Assisted in the development and documentation of IT procedures and processes.
- Trained new employees on IT systems and best practices.
- Participated in an on-call rotation for after-hours support and emergencies.
- Knowledge on DNS, DHCP Server and Active Directory.
- Printer configuration - Local Printer and Network Printer.
System Admin
Astar Jewellery
02.2017 - 06.2021
Education
Master of Computer Applications -
Vivekananda Institute of Engineering and Technology for Women
TiruchengodeBachelor - Computer Sciences
Idhaya College of Arts and Science for Women
PudupalayamHSS -
Government Girls Higher Secondary School
SSLC -
SRKVMM School
Skills
- Network troubleshooting and diagnostics
- System/Server administration
- Data/System security protocols
- End-user support & training
- Remote IT Infrastructure management
- System integration and configuration
- Cloud computing and storage
- Installation of hardware and software
- Antivirus, anti-malware and malware removal
- User account administration & management
- Network and system scripting
- Incident handling & resolution
- Helpdesk ticketing software
- IT asset inventory management
- Technical support
- Active Directory management
- Problem solving
- Server maintenance
- Incident management
- Remote support
Disclaimer
I hereby declare that above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particular.
Timeline
Senior IT Support Engineer
Value Point System Pvt Ltd
08.2023 - Current
System Admin
Astar Jewellery
02.2017 - 06.2021
Master of Computer Applications -
Vivekananda Institute of Engineering and Technology for Women
Bachelor - Computer Sciences
Idhaya College of Arts and Science for Women
HSS -
Government Girls Higher Secondary School
SSLC -
SRKVMM School