Saravanan R
Chennai
Summary
Solutions-focused Senior IT Support Engineer known for high productivity and efficient task completion. Specialize in network troubleshooting, system security enhancements, and cloud service management. Excel in problem-solving, communication, and team leadership, ensuring seamless operations and support for complex IT environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
crayon data india
Chennai
09.2020 - Current
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure.
- Provided technical support for end users regarding hardware, software and network related problems.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Managed backups of data files using established procedures to ensure business continuity.
- Created documentation for IT operations procedures and processes.
- Implemented security measures to protect against unauthorized access or modification of data stored on the network.
- Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
- Performed daily health checks on servers to ensure high availability of services.
- Provided training for end users on how to use various applications within their departments.
- Deployed automated updates for Microsoft Windows OS using WSUS or SCCM 2012 R2, 2016, 2019.
- Resolved complex technical problems by researching solutions online or via vendor support channels.
- Updated network diagrams with changes in equipment configuration or layout when necessary.
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Actively participated in disaster recovery testing exercises to validate existing backup strategies.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Monitoring tickets and resolving tickets in the Freshservice ticketing tool.
- Monitoring tickets and resolving tickets in ServiceNow ticket monitoring tool.
- Creating EC2 instances in AWS.
- Handling User ID creation and deletion in MS Office 365 admin.
- Handling user accounts and groups in the LDAP server.
IT Support Engineer
Ernst & Young (as a contractor)
Chennai
10.2019 - 08.2020
Desktop Support Engineer
Orchid Pharma Ltd.
Chennai
11.2014 - 10.2018
Education
Bachelor of Engineering (Computer Science) -
St. Pter's UnIversity
St. Peter’s College Of Engineering And Technology06-2014
High School Diploma -
Velammal
Chennai07-1993
Skills
- Incident Management
- Advanced troubleshooting
- Application installations
- Remote assistance
- User Support
- Hardware troubleshooting
- Technical Support
- Operating systems
- System Configuration
- Hardware and software installation
- Troubleshooting skills
- IT Security Management
- Remote Support
- Hardware Installation
- Disaster Recovery Planning
Certification
- I’ve recently achieved my Microsoft certification in Microsoft 365 Certified: Fundamentals
Accomplishments
- Received award certificate as Best employee in HCL when working as contractor
- Received leap award certificate demonstrating outstanding ideation and execution at work in Crayon Data
Timeline
Senior IT Support Engineer
crayon data india
09.2020 - Current
IT Support Engineer
Ernst & Young (as a contractor)
10.2019 - 08.2020
Desktop Support Engineer
Orchid Pharma Ltd.
11.2014 - 10.2018
- I’ve recently achieved my Microsoft certification in Microsoft 365 Certified: Fundamentals
Bachelor of Engineering (Computer Science) -
St. Pter's UnIversity
High School Diploma -
Velammal
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