ALTAF SHAIKH
Mumbai
Summary
Bachelor of Business Administration with over 13 years of experience working with prestigious companies. Actively seeking a full-time position to leverage strong interpersonal, time management, and problem-solving skills in a dynamic, professional environment. Committed to continuous growth within the industry, with proficiency in product knowledge, team management, and strategic problem-solving. Eager to contribute to the success of the organization by driving results and fostering a collaborative work culture.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
eClinicalWorks Private Ltd.
Mumbai
08.2022 - Current
- Collaborated with internal stakeholders to gather and analyze requirements for the Electronic Health Records (EHR) line of business.
- Conducted in-depth analysis of business processes to identify key performance drivers.
- Gathered customer requirements to provide tailored solutions for issues and optimize service delivery.
- Analyzed client accounts to identify areas of improvement and recommended products to enhance performance.
- Worked closely with cross-functional teams to develop innovative solutions aimed at improving customer satisfaction.
- Provided valuable feedback on product features, services, and client-requested enhancements to improve offerings.
- Established strong relationships with key decision-makers within client organizations, fostering trust and collaboration.
- Conducted regular meetings with customers to ensure satisfaction levels were met and exceeded expectations.
- Documented key conversation points and action items in the internal portal, ensuring adherence to security and compliance measures.
Sales and Customer Relation Advisor
Tech Mahindra Business Services
Mumbai
07.2019 - 07.2022
- Handled inbound calls for a leading telecom network company based in the United Kingdom, providing high-quality customer service.
- Maintained consistent Net Promoter Score (NPS) and met other key performance indicators (KPIs) as set by the department.
- Achieved monthly targets set by the department, consistently meeting or exceeding expectations.
- Processed cross-sell opportunities for SIM cards and handset contracts, contributing to increased sales.
- Increased customer satisfaction ratings by effectively answering inquiries, suggesting solutions, and resolving issues promptly.
- Maintained detailed records of customer interactions, transactions, feedback, and complaints for continuous service improvement.
- Responded to customer calls and live chat inquiries with promptness, courtesy, and professionalism.
- Developed strong customer relationships to encourage repeat business and foster loyalty.
- Served as a team coach, guiding team members on effective customer engagement and communication strategies.
- Monitored team members' calls, providing observations and constructive feedback to improve performance.
- Conducted training sessions for new team members, ensuring adherence to department standards and best practices.
Sales Relationship Officer
First Abu Dhabi Bank
Dubai-UAE
05.2015 - 04.2019
- Connected with prospective clients to identify their financial needs and recommend the most suitable credit card options based on their spending habits and lifestyle.
- Explained the terms and conditions of various credit card products, including interest rates, fees, rewards programs, and other benefits, ensuring clients made informed decisions.
- Consistently achieved assigned sales targets and key performance indicators (KPIs), contributing to the overall success of the sales team.
- Generated leads for SmartCash loans on credit cards, helping clients understand the benefits and eligibility requirements.
- Managed client interactions through multiple channels, including face-to-face meetings, phone calls, and email correspondence, providing tailored solutions and addressing inquiries effectively.
Quality Analyst and Senior Sales Associate
Tata Consultancy Services
Mumbai
04.2012 - 02.2015
- Quality Analyst Role: Monitored calls for Citibank associates based in the United States, ensuring adherence to company quality standards.
- Utilized the nice perform application to track and assess performance, offering actionable feedback to improve call quality and customer interactions.
- Monitored a minimum of 18-20 calls per day, providing detailed, constructive feedback to associates to drive improvement.
- Achieved daily and monthly performance targets, contributing to the team's overall success.
- Senior Sales Associate Role: Made outbound calls to discuss new product launches and existing credit card offers with potential customers.
- Participated in weekly call listening sessions to enhance personal performance and ensure alignment with department goals.
- Worked on priority assignments related to the launch of new credit cards, ensuring a smooth rollout and effective promotion.
Education
BBA - Business Administration
Intellectual Institute of Management And Technology
India08.2010
Skills
- Leadership skills
- Communication
- Team Coach
- Understanding customer concern
- Sales and customer service
- Account management
- Team Handling
- Working on SAAS platform
- Problem solving
- Research and Analytical skills
- Critical thinking
- Attention to detail
- Retaining customer
- Customer Support
Accomplishments
- Awarded by Certificate and Medal from CEO of First Abu Dhabi Bank for achieving monthly sales target.
- Awarded by Certificate for Best Employee of the month in Tech Mahindra Business Services in November 2021.
- 5 Times Rewarded as Best performer of the Month.
- Awarded by Samsung Television and vouchers in First Abu Dhabi Bank for achieving sales target.
- Winner of Spot Incentives.
Hobbies and Interests
Cricket
Languages
- English, C1 Advanced
- Hindi, Fluent
- Urdu, Fluent
- Arabic, Read
Personal Information
- Date of Birth: 03/06/87
- Gender: Male
- Marital Status: Married
Timeline
Strategic Account Manager
eClinicalWorks Private Ltd.
08.2022 - Current
Sales and Customer Relation Advisor
Tech Mahindra Business Services
07.2019 - 07.2022
Sales Relationship Officer
First Abu Dhabi Bank
05.2015 - 04.2019
Quality Analyst and Senior Sales Associate
Tata Consultancy Services
04.2012 - 02.2015
BBA - Business Administration
Intellectual Institute of Management And Technology