Althia Dsouza Jani
Mumbai
Summary
Office management and administration professional with 9+ years of experience optimizing productivity, efficiency, and service quality across diverse environments. Currently pursuing an LL.B. from K.C. Law College in Mumbai. Seeking a challenging role in the dynamic field of law that offers early responsibilities and a progressive career path. Known for providing confidential support to senior and high-level officials, consistently ensuring compliance with company objectives and excelling at effective collaboration with individuals at all organizational levels.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
Spark44 Demand creations partners pvt. Ltd.
06.2018 - 11.2021
- Managed and oversaw day to day activities of operations, including planning and coordinating with other units
- Continually assessed staffing and training needs including creating a staff schedule that supported client requirements.
- Executed office layout planning and office moves, also managed and maintained IT infrastructure.
- Successfully set a complete plug and play office for a new staff of 30 employees, assisted the Director and other superiors in shortlisting candidates to issuing offer letters and a smooth onboarding process.
- Worked and liaised till the end of business closure to assist in smooth transition of employees to the takeover/acquired business company.
- Worked with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Asst. Manager- Admin
Valuefy Solutions pvt. Ltd
11.2017 - 05.2018
- Single point of contact for an office of 100 staff member.
- Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
- Served as liaison between senior management and clients.
- Collected payments from high end clients for services provided.
- Managed 2 offices simultaneously .
Community Associate
Regus Business centre
07.2015 - 07.2017
- Managed a 5000 sq
- Ft business centre along-with call answering, mail handling and walk in enquiries
- Effectively communicated with clients about account changes, new products or services and potential upgrades
- Improved operational efficiencies while managing customers’ requests, office inventory, transactions, new purchase orders, pricing needs & age debt reports
Process Associate
Tata Consultancy Services
06.2013 - 07.2015
- Handled reservations and other queries through telephone and emails for Taj Hotels and Taj Safaris
- (IHCL Group)
- Up sold and cross sold rooms and various services and amenities
Brand ambassador/outbound sales Rep
Sanda Wellness
05.2012 - 06.2013
- Recommended wellness products to potential customers, thoroughly explaining details, understanding their needs and suggesting health supplements
- Maintained and updated a data base of customers and including new acquisitions
Customer relation advisor
Hutchison 3Global Services
04.2011 - 01.2012
- Drove team revenue totals by bringing in over 6- 7% increase in sales
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
Education
Master of arts - English literature
University of Mumbai
06.2015 - 9 2017
Bachelor of arts - English literature
St. Andrews College of Arts,Science & Commerce
Mumbai 06.2009 - 4 2012
LLB - Law
Kishinchand Chellaram Law College
Mumbai 11.2022 - 05.2025
Skills
- Strong Interpersonal skills
- Written and verbal communication
- Client relationship management
- Integrity maintenance
- Great multitasker
Personal Information
Date of Birth: 04/18/91
Activitiesandhobbies
- A new mom to a cute baby girl and enjoying every minute of it.
- Started my home baking business – Desthia Bakes & Chocolates in 2019. I bake as per the diet and taste preference of my customers.
- Apart from baking I love cooking, shopping, spending time with stray dogs, arranging for their vaccination, treatment and sterilization.
- I speak 4 languages – English, Hindi, Marathi and Konkani. I am currently learning Gujarati.
Timeline
LLB - Law
Kishinchand Chellaram Law College
11.2022 - 05.2025
Office Manager
Spark44 Demand creations partners pvt. Ltd.
06.2018 - 11.2021
Asst. Manager- Admin
Valuefy Solutions pvt. Ltd
11.2017 - 05.2018
Community Associate
Regus Business centre
07.2015 - 07.2017
Master of arts - English literature
University of Mumbai
06.2015 - 9 2017
Process Associate
Tata Consultancy Services
06.2013 - 07.2015
Brand ambassador/outbound sales Rep
Sanda Wellness
05.2012 - 06.2013
Customer relation advisor
Hutchison 3Global Services
04.2011 - 01.2012
Bachelor of arts - English literature
St. Andrews College of Arts,Science & Commerce
06.2009 - 4 2012
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