Alvan Prakash A

• Refinitive : Worked in Swivel tickets in snow

Assign the tickets to appropriate team for fast resolution

Swiveling tickets information to other support groups from other organization to get resolution to a particular ticket

• PWC : Worked in SaaS applications like Calculo, Concur, Vantage, Envoy.

Provide L2 support for the SAAS applications by troubleshooting steps or by creating a vendor ticket

At present Working in Save it application. Working in Service now Ticketing tool. Provide L2 support for Saveit users by sharing User guide and troubleshooting steps or engage with other teams for resolution

Performed Vulniliribity assessment and made a report in updating the CVE details and recommended patch.

Worked in client location for about 2mnts to troubleshoot, configure laptops, desktops servers and manage assets in AD.

Had a chace to audit for a client about the clients security policies by visiting client location.

Worked on many Information gathering and vulniliribity assessment tools like Nessus,nmap,Burpsuit, OWASP

Made a Study materials related to Some somputer course like linux,Hardware networking, Cybersecurity for coaching students.