Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivek Singh Baghel

Indore

Summary

Experienced professional with over 3 years in risk control unit (RCU) at FCPG, focusing on KYC fraud, banking fraud, and onsite fraud investigations. Previous positions at ICICI Bank and Shriram Finance Limited as a credit executive involved in SME activities and cross-selling. Sewa Grih Rin Ltd Senior Customer Service Executive with a successful history of managing high-volume customer interactions and resolving complex issues. Demonstrated ability to lead initiatives that improve customer satisfaction and streamline service processes, highlighting proficiency in team leadership and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Executive

Sewa Grih Rin Finance Limited
01.2024 - Current
  • Interacted with over 100 customers daily to provide exceptional service and resolve inquiries, resulting in a 20% increase in customer satisfaction scores.
  • Collaborated with cross-functional teams to streamline processes, leading to a 15% reduction in average handling time for customer requests.
  • Utilized ZServiseDesk software to maintain accurate customer records and effectively manage communication, contributing to a 25% improvement in response time.
  • Enhanced customer retention by providing personalized support and building long-term relationships.
  • Exceeded performance targets by consistently maintaining high levels of productivity and quality service.
  • All Docket as per disbarment on time after sanction complete all document and signature of customer and processed for disbursement of docket TAT after sanction +2 days file is Disbursal after complete all query and sent TAT file in ho.
  • All product processed Home loan , BT-TOPUP , Lap


Banking Executive

Shriram Finance Limited
03.2021 - 12.2023
  • Credit opration executive
  • Processed of file Business loan, personal loan with disbursement and Before Tat .
  • Planned and controlled unit operating expenses in line with forecasts.
  • Increased operational efficiency by automating manual processes using advanced software solutions.

Executive- Risk and Fraud Contro

ICICI Bank
08.2018 - 02.2021
  • - Executed marketing campaigns resulting in a 20% increase in customer engagement and a 15% increase in new account openings.
  • - Implemented customer service strategies that improved client satisfaction by 25% and resulted in a 10% increase in customer retention.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Reported issues to higher management with great detail.

Education

B.Com - Commerce

Devi Ahilya Vishwa Vidhyalaya (DAVV)
01.2014

Commerce And Computer

SHRI RAMA KRISHNA MISSION VIDHYAPEETH
Indore, India
05-2012

10th -

SHRI RAMA KRISHNA MISSION VIDHYAPEETH
INDORE
05-2009

Skills

  • Loan Operations
  • Document Checking
  • Disbursement
  • Document Verification
  • Credit Operations
  • KYC
  • NBFC
  • Banking Operations
  • KYC Verification
  • Hardware Networking
  • Banking
  • Finance
  • Financial Operations
  • Customer service
  • Teamwork
  • Product knowledge

Languages

English
Hindi

Timeline

Senior Customer Service Executive

Sewa Grih Rin Finance Limited
01.2024 - Current

Banking Executive

Shriram Finance Limited
03.2021 - 12.2023

Executive- Risk and Fraud Contro

ICICI Bank
08.2018 - 02.2021

B.Com - Commerce

Devi Ahilya Vishwa Vidhyalaya (DAVV)

Commerce And Computer

SHRI RAMA KRISHNA MISSION VIDHYAPEETH

10th -

SHRI RAMA KRISHNA MISSION VIDHYAPEETH

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Vivek Singh Baghel