Amal Rakeshi
Gurgaon,Haryana
Summary
Seasoned Service Industry professional with track record of achievement in Sales, Client Management, Implementation. in India, APAC & Indian Ocean. Twenty two years of experience with industry leaders like Thomas Cook, Yatra & AVIS. Proven record of building profitable ventures – through innovation & attention to detail. A people’s person having entrepreneurial bent of mind, quick wit & innate understanding of customer preference. Commitment conscious with knack to learn and upgrade.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Vice President & Business Head
Asia Consolidated DMC Pte Ltd. Singapore
Gurgaon, Haryana
07.2018 - Current
- (2 years 8 months +) P&L ownership for DMC operations in Singapore, Malaysia, Thailand, Indonesia & UAE.
- Added two mew destinations within first three months - added SGD 5.8 million to topline.
- Implemented new online system & B2B portal.
- Developed and implemented ATL & BTL marketing plans to drive sales, revenue and brand objectives.
- Added 700 new agents with a turnover of SGD 3.9 million.
Vice President
Yatra Online Pvt Ltd
Gurgaon, Haryana
09.2016 - 06.2018
- Led Retail & MICE sales with 56% growth.
- Delivered turnover of USD 22 million managing a team of 75.
- Drove short-term and advanced promotional planning processes.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Vice President, Thomas Cook
India Limited
Gurgaon, Haryana
02.2011 - 09.2016
- Delivered a Topline of USD 67 million with 16% CAGR over six years.
- Created industry first Trip Protection - profit of USD .30 million within first 12 months.
- Set-up Customer Excellence division and led CRM implementation.
- Created Travel Assist - first of its kind Pre & Post tour Assistance service in India.
- Championed Consular relations in North & East India.
- Managed 65 outlets, led a team of 200.
- Contributed to development of business unit's overall strategy.
Senior Manager
Thomas Cook India Limited
Port Louis, Mauritius
11.2006 - 02.2011
- (4 years 4 months) - Set up DMC and travel businesses in Mauritius for Thomas Cook India group.
- Led teams focused on Product Innovation and Sales to accomplish breakeven, surpassing established goals.
- Signed up GSAs for Condor & Kingfisher airlines.
- Launched Thomas Cook's own Travel Insurance product.
- Developed and implemented BTL marketing plans to drive sales, profit and brand objectives.
Manager - Leisure Travel
Thomas Cook India Limited
Hyderabad, Telangana
08.2004 - 11.2006
- (2 years 4 months) - Sales Head for Holiday Sales for Andhra Pradesh.
- Added two branches & three PSAs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Manager Branch Operations
Avis Rent a Car
Mumbai, Maharashtra
05.1998 - 08.2004
- (6 years 4 months) - Set up eight new Avis locations at Udaipur, Agra Mumbai & Pune.
- Led biggest branch of Avis India with a ebidta of INR 10 million.
- Led implementation of Avis Wizard, BOSS standards and Fleet Management System.
- Enhanced branch productivity by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and service standards.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Education
Master's degree - Tourism
Pondicherry University
01.1996 - 01.1998
Corporate Financial Statement Analysis - LinkedIn Mile-III MDP Program - undefined
Indian Institute of Management
Mile-II MDP Program - undefined
Indian Institute of Management
Wizard - Avis Budget Group - undefined
Skills
Budgeting
Business Development
Negotiation
Relationship building and retention
Policy and procedure development
Operational leadership
Strategic planning and execution
Sales funnel development
Revenue and profit maximization
Timeline
Vice President & Business Head
Asia Consolidated DMC Pte Ltd. Singapore
07.2018 - Current
Vice President
Yatra Online Pvt Ltd
09.2016 - 06.2018
Vice President, Thomas Cook
India Limited
02.2011 - 09.2016
Senior Manager
Thomas Cook India Limited
11.2006 - 02.2011
Manager - Leisure Travel
Thomas Cook India Limited
08.2004 - 11.2006
Manager Branch Operations
Avis Rent a Car
05.1998 - 08.2004
Master's degree - Tourism
Pondicherry University
01.1996 - 01.1998
Wizard - Avis Budget Group - undefined
Mile-II MDP Program - undefined
Indian Institute of Management
Corporate Financial Statement Analysis - LinkedIn Mile-III MDP Program - undefined
Indian Institute of Management