AMAL THOMAS
idukki
Summary
Dynamic and results-driven professional with over six years of experience in business management, client relations, and financial services across various sectors. Adept at driving business growth, optimizing operations, and leading teams to achieve organizational goals. Possesses strong analytical skills, a deep understanding of financial principles, and a proven ability to build lasting client relationships.
Overview
6
6
years of professional experience
Work History
Deputy Manager
HDFC Bank
Panampilly Nagar, Kochi
12.2024 - Current
- Led daily branch operations including cash management, customer service, compliance, and internal audits, ensuring smooth workflow and adherence to regulatory standards.
- Managed a portfolio of high-net-worth clients (HNIs), offering tailored financial solutions including investments, loans, and insurance products to enhance customer satisfaction and retention.
- Oversaw sales and cross-selling of banking products such as CASA accounts, personal loans, credit cards, and mutual funds, consistently exceeding monthly targets.
- Collaborated with internal departments (credit, legal, operations) to ensure timely processing of loans and financial products.
- Handled customer escalations and resolved complex queries, ensuring high levels of client satisfaction and trust.
ASSISTANT MANAGER
Kotak Mahindra bank
Kochi
07.2023 - 12.2024
- Focus on acquiring new customers for Current Accounts, Savings Accounts, and Demat Accounts to meet assigned sales targets.
- Actively engage with potential clients through field visits, phone calls, and digital outreach to promote banking products.
- Build and maintain strong relationships with clients, understanding their financial needs and offering tailored solutions.
- Monitor market trends and customer preferences to identify opportunities for sales growth and adjust strategies accordingly.
- Ensure adherence to regulatory requirements and company policies while delivering high-quality customer service.
BUSINESS EXECUTIVE
Reliant Credits India Ltd
12.2022 - 07.2023
- Oversaw day-to-day business operations, focusing on client acquisition and retention.
- Analyzed market trends to develop strategies that enhanced business growth and profitability.
- Provided financial consultation and support to clients, ensuring high levels of customer satisfaction.
BUSINESS EXECUTIVE
Astoria Nidhi Ltd
07.2019 - 11.2022
- Managed business activities, including client management, operations, and strategic planning.
- Successfully implemented initiatives that improved operational efficiency and customer engagement.
- Worked closely with clients to understand their needs and provided tailored solutions.
Education
Advanced Diploma in Logistics & Retail Management -
Centre for Continuing Education Kerala (CCEK)
Kerala01.2017
BACHELOR - Finance & Taxation
Mahatma Gandhi University
Kerala01.2016
HIGHER SECONDARY - Commerce
Kerala Board of Higher Secondary Education
Kerala01.2013
SECONDARY -
Kerala Board of Public Examination
Kerala01.2011
Skills
- Sales Acumen
- Negotiation
- Attention to Detail
- Communication
- Time Management
- Problem Solving
- Presentation Skills
- Confidence
- Teamwork
- Customer Handling
- Conflict Resolution
Hobbies and Interests
- Traveling
- Photography
- Movies
References
- Mr. Jojy Jacob, Branch Manager, Kotak Mahindra bank, MG Road, Kochi, Kerala, +91 9895597380
- Mr. Titto Joseph, Human Resource, Reliant Credits, Kothamangalam, Kerala, +91 62382 34369
Personal Information
- Date of Birth: 03/28/96
- Gender: Male
- Nationality: Indian
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Deputy Manager
HDFC Bank
12.2024 - Current
ASSISTANT MANAGER
Kotak Mahindra bank
07.2023 - 12.2024
BUSINESS EXECUTIVE
Reliant Credits India Ltd
12.2022 - 07.2023
BUSINESS EXECUTIVE
Astoria Nidhi Ltd
07.2019 - 11.2022
Advanced Diploma in Logistics & Retail Management -
Centre for Continuing Education Kerala (CCEK)
BACHELOR - Finance & Taxation
Mahatma Gandhi University
HIGHER SECONDARY - Commerce
Kerala Board of Higher Secondary Education
SECONDARY -
Kerala Board of Public Examination
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