Winhms, ids, pet puja ,
Amalendu Mahata
Assistant Restaurant Manager
Kolkata
Summary
Dynamic Restaurant Manager with a proven track record at Shanghai Flavours of China Town, excelling in strategic planning and project management. Enhanced guest satisfaction through effective conflict resolution and staff motivation, achieving a notable increase in service quality. Committed to driving operational excellence and fostering a high-performance team culture.
Overview
11
11
years of professional experience
1
1
Certification
4
4
Languages
Work History
Restaurant Manager
Shanghai Flavours of China Town
09.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Senior Captain
Gloom the Sky Lounge Night Club
03.2020 - 06.2020
Team Lead Trainee
Royal Orchid Hotel
12.2019 - 02.2020
Senior Associate
The Fern Resorts
01.2018 - 11.2019
Guest Service Associate
Vivanta by Taj Hotel and Resort
08.2016 - 12.2017
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
Trainee Associate
The Accord Metropolitan Hotel and Resort
06.2014 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor Of Hospitality And Tourism Management - Hotel, Motel, And Restaurant Management
Don Bosco Technical College
BandelSkills
Project Management
Software
Certification
Employees of the month
Interests
Food and beverage services area
Timeline
Restaurant Manager
Shanghai Flavours of China Town
09.2021 - Current
Senior Captain
Gloom the Sky Lounge Night Club
03.2020 - 06.2020
Team Lead Trainee
Royal Orchid Hotel
12.2019 - 02.2020
Employees of the month
05-2018
Senior Associate
The Fern Resorts
01.2018 - 11.2019
Guest Service Associate
Vivanta by Taj Hotel and Resort
08.2016 - 12.2017
Trainee Associate
The Accord Metropolitan Hotel and Resort
06.2014 - 02.2016
Bachelor Of Hospitality And Tourism Management - Hotel, Motel, And Restaurant Management
Don Bosco Technical College
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