Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
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Amalesh Murali

Palakkad

Summary

Results-oriented professional with a proven track record in project management and human resources. Experienced in leading cross-functional teams, managing customer relations, and optimizing operational efficiency. Strong interpersonal and leadership skills, with a deep commitment to enhancing team productivity and satisfaction. Pursued a Global MBA, with a focus on developing comprehensive business and HR management strategies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Driven Omni Sports Leader

Decathlon Sports India pvt Ltd
Bengaluru
09.2021 - 06.2023
  • Project Management: Successfully led the cycling and running departments with a team of 8, focusing on sales targets, merchandising, and inventory control.
  • Team Leadership & Training: Trained and developed a dynamic team of 6, including interns and part-timers, fostering a high-performance culture.
  • Customer Relationship Management (CRM): Assisted customers with inquiries, provided product recommendations, and achieved maximum CSAT by implementing CRM strategies effectively.
  • Operational Efficiency: Managed a high volume of customer inquiries through multiple channels (phone, email, live chat), consistently meeting performance metrics in response time and customer satisfaction.
  • Data Analysis & Continuous Improvement: Regularly analyzed customer feedback to support strategic decision-making, which contributed to enhanced customer satisfaction.
  • Achievements: Exceeded all key performance indicators (KPIs) and led a user-centric approach that resulted in improved team productivity and customer experience.

Education

Global MBA -

ECEMA, College De Paris
Lyon, France
09.2024

Bachelors Of Instrumentation -

Calicut University
Palakkad
05.2021

Skills

  • Microsoft Excel
  • Project Management
  • Team Leadership and Development
  • HR Management
  • CRM and Customer Service
  • Data Analysis and Strategic Decision-Making
  • Inventory and Operations Management
  • Excellent Communication and Problem-Solving

Certification

Certification Of Training For Human Resources

Awards

  • Runner up of Decathlon Ultimate Frisbee League 2023
  • Participated in TCS 10K marathon 2022 and 2023
  • Won bronze medal at South Zone Shooting Championship 2017
  • Secured Gold medal in Kerala State Shooting Championship 2017
  • Participated in the Calicut Inter-zone Cricket Championship (2018-2021)

Languages

  • English
  • Hindi
  • Malayalam
  • Kannada
  • Tamil
  • French

Timeline

Data Driven Omni Sports Leader

Decathlon Sports India pvt Ltd
09.2021 - 06.2023

Global MBA -

ECEMA, College De Paris

Bachelors Of Instrumentation -

Calicut University

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Amalesh Murali